2020 Jeep Grand Cherokee Problems & Complaints

Common problems with the 2020 Jeep Grand Cherokee include electrical system problems, engine problems, and steering problems.

Jeep has issued three recalls for this vehicle, one for the rearview camera not working, one for fuel pump failure, and one for crankshaft position sensor failure.

The discovery of a defect in a new and still-warrantied vehicle can turn the dream of a new car into a nightmare full of repairs and stress.

Thankfully, lemon laws exist in all 50 states and provide a way for you to get back on the road with a new vehicle or refund.

In this article, we will go over the lemon law as well as the most common complaints for the 2020 Jeep Grand Cherokee so that you can be informed as either a buyer or current owner. Continue reading to find out more!

Common 2020 Jeep Grand Cherokee Problems

• Electrical System Problem: Infotainment screen delaminating, various infotainment system problems
• Engine Problems: Shaking, stalling, loss of motive power, failure to accelerate, engine shuts off when vehicle instructs to shift to park
• Steering Problems: Power steering turns off, loss of steering control, stiff steering

2020 Jeep Grand Cherokee Electrical System Problems

Electrical system problems are some of the most common for a vehicle to have, and the 2020 Jep Grand Cherokee is no exception.

Consumers reported experiencing infotainment system problems, primarily with the screen delaminating, as well as miscellaneous problems like the radio not working or the rearview camera not functioning.

These problems are best addressed by taking the vehicle to an authorized dealer for inspection and repair.

Screen delamination may be caused by heat, so limiting the vehicle’s exposure to direct and intense heat may help avoid the problem.

Jeep issued a recall for their rearview cameras not working in April 2020. The recommended remedy was an update which could be provided over-the-air (wirelessly). The NHTSA Recall ID is 20V191.

2020 Jeep Grand Cherokee Steering Problems

Steering problems are generally more uncommon for vehicles to have, but for the 2020 Jeep Grand Cherokee, it was one of the commonly reported problems.

Unlike infotainment system problems, steering problems are typically dangerous because they impact the ability of the driver to control the vehicle.

Consumers specifically reported their power steering turning off, losing steering control, and experiencing stiff steering.

Power steering suddenly shutting off can be very dangerous because if it happens in the middle of a turn, the driver may be surprised and be unable to complete it.

Once discovered, steering problems should be addressed with a trip to the mechanic.

Grand Cherokee Owner Issues

NHTSA Complaint

“The screen in my car will get stuck on my reverse camera, freeze that way for minutes after I’ve put the car into drive. It will also randomly cut off and back on which is distracting and annoying.”

Cars.com Complaint

“This vehicle has an issue known with “lunging” when the car is shifted into drive. Brake on to shift, take your foot off and it lunges forward. Had a “Totaled” accident with this vehicle as a rental. Lunged forward, took us by surprise, over a stone wall and stopped by a tree. Windshield shattered, Front end destroyed, The airbag did not inflate. Another known issue. Buyer beware, Do your research.”

Kelley Blue Book Complaint

“bad backup camera. faulty drive train on highway cant drive over 60MPH. Dealership 8 different times only has 3200 miles jeep refuses to fix. Gas leaks out have to have gas can at home if sets for more than a week have to fill with gas to get it to gas station. Don’t buy one of these very unreliable and Jeep does not stand behind their products.”

Exploring Your Legal Options

Lemon laws exist in most states to protect consumers who buy or lease defective vehicles, also known as lemons.

These laws ensure that consumers can get a replacement vehicle or a refund if their car has significant issues that impair its use, safety, or value. In order to be considered a lemon, the vehicle must undergo repeat warranty repair attempts.

In most states, two to four attempts will satisfy the lemon requirement or 30+ days of out of service due to warranty repairs.

The process starts when a consumer identifies recurring problems with their vehicle. If the manufacturer or dealer can’t fix these problems after a reasonable number of repair attempts, the consumer can start the lemon law process.

Both sides present evidence, such as repair records, to prove whether the vehicle is a lemon.

If the consumer prevails with their lemon law claim, the consumer’s attorney fees and costs will be paid for by the manufacturer, making it a wise decision to hire a lemon law attorney.

Successful consumers typically get either a replacement vehicle similar to the defective one or a refund of their payments, including the down payment, monthly payments, tax and interest.

The manufacturer deducts a fee for the time the vehicle was in working condition, which is called the usage fee, before the first repair attempt for the issue that caused it to be a lemon.

Get Back on the Road with the Lemon Law Experts

Consumers who save and purchase a new vehicle should be rewarded with an enjoyable driving experience, not a hunk of metal they can’t do anything with.

Lemon laws function as consumer rights protection mechanisms, so making use of the lemon law in your state is likely the best course of action for you. However, you should bring this claim with a skilled attorney by your side.

The Lemon Law Experts are a team of attorneys who have favorably resolved thousands of cases just like yours.

If you are planning on bringing a lemon law claim, contact us today by calling (877) 885-5366 or by filling out a contact form on our website!