Legally reviewed by: Jessica Anvar Stotz, JD, MBA
Common problems: Drivers of the 2021 Chrysler Pacifica have reported various issues, particularly with the vehicle’s transmission, electrical system, and engine.
Owners of the hybrid model have reported significant problems, including an internal transmission wiring connector prone to short-circuiting.
This defect can lead to unexpected engine shutdowns, posing a serious safety risk.
The National Highway Traffic Safety Administration (NHTSA) has issued several recalls for the 2021 Chrysler Pacifica, including NHTSA Campaign Number 23V-010, which addresses the short-circuit issue in the transmission wiring.
The 2021 Pacifica has also been included in two investigations by the NHTSA for both transmission and electrical system issues.
Continue reading to learn more about the safety concerns pertaining to the 2021 Chrysler Pacifica.
Common 2021 Chrysler Pacifica Problems
- Electrical System: Random System Shutdowns; Battery & Charging Issues; Infotainment System Errors; Loss of Power
- Transmission: Hard Shifting; Delayed Shifting; Jerking; Transmission Control Module (TCM) Software Errors
- Engine: Stalling; Loss of Power; Overheating; Oil Leaks; Excessive Oil Consumption; Engine Knocking/Ticking Noises
2021 Chrysler Pacifica Electrical System Problems
One prevalent electrical system problem in the 2021 Chrysler Pacifica is the vehicle randomly shutting down while in motion.
Drivers often report receiving a warning message such as “Stop Safely, Vehicle Will Shut Off Soon” before losing power completely. This unexpected shutdown can pose serious risks, especially on highways.
Battery and charging system malfunctions have also been reported, with some instances involving battery coolant leaks.
These issues not only disrupt the vehicle’s operation but may lead to long-term damage if left unaddressed.
Furthermore, many Pacifica owners have experienced glitches with the infotainment system, including trouble connecting to Apple CarPlay and other erratic behaviors.
In addition to these problems, some drivers have encountered a complete loss of power, which, like the random shutdowns, is particularly hazardous in traffic.
These electrical concerns have led to multiple recalls, including NHTSA Campaign Number 23V-010, addressing an electrical short in the transmission wiring connector that can result in engine shutdown.
The remedy involves updating the Power Inverter Module (PIM) and Instrument Panel Cluster (IPC) software.
The NHTSA’s ongoing investigation under Recall Query RQ24004 suggests that this remedy may be insufficient, as the defect persists despite the update- which has prompted further evaluation.
NHTSA Campaign Number 24V-436 addresses a software issue preventing the rearview camera image from displaying, violating Federal Motor Vehicle Safety Standards (FMVSS 111).
This recall impacts over one million vehicles, including the 2021 Chrysler Pacifica. Owners experiencing these issues are encouraged to check their VIN for recall eligibility and contact their dealer for repairs.
2021 Chrysler Pacifica Transmission Problems
The transmission in the 2021 Chrysler Pacifica has also been a source of frequent complaints from drivers.
Many owners have reported hard shifting, particularly noticeable at specific speeds such as 40–45 mph and 50–55 mph, often when easing off the gas pedal.
These rough transitions can make the driving experience uncomfortable and raise concerns about long-term reliability.
Delayed shifting is another common issue, where the transmission hesitates to engage, affecting acceleration and overall performance.
Additionally, some drivers have experienced jerking motions during acceleration or deceleration, further highlighting inconsistencies in the Pacifica’s powertrain.
Software glitches in the Transmission Control Module (TCM) have been identified as a contributing factor to these problems.
In some cases, recalibration or software updates have provided temporary relief. NHTSA Campaign Number 23V-010 addresses a wiring defect in the transmission system that can cause loss of motive power.
This recall implements a software update to limit engine torque and provide warnings to drivers. Yet, concerns remain regarding the adequacy of this solution, as the defect may still result in sudden power loss, prompting NHTSA to open Recall Query RQ24004.
Owners of affected vehicles should also be aware of the now-closed investigation NHTSA Action Number PE22-008, which first examined these transmission issues.
While some temporary fixes, such as transmission resets, may alleviate symptoms, a permanent solution often involves addressing hardware defects under the applicable recalls.
Checking for recalls and consulting a dealer promptly is recommended for owners experiencing transmission issues.
2021 Chrysler Pacifica Engine Problems
The 2021 Chrysler Pacifica has been the subject of numerous complaints regarding engine problems, affecting its reliability and performance.
One of the most concerning issues reported by owners is the engine stalling or losing power while driving.
This problem is particularly dangerous, especially on highways, where sudden power loss can increase the risk of accidents.
Another common issue is engine overheating, which has been linked to low coolant levels or faulty head gaskets.
Overheating can cause significant damage if not addressed promptly, underscoring the importance of regular maintenance and inspections.
Oil-related problems have also plagued Pacifica owners, including oil leaks and excessive oil consumption. Left unchecked, these issues can lead to severe engine damage over time.
Additionally, many drivers have reported knocking or ticking noises coming from the engine. These sounds often indicate underlying mechanical issues that require immediate attention.
Chrysler Pacifica Owner Experiences
“My wife was driving driving the vehicle on October 21st, 2024. She was shifting from Park to Drive just after our children got out of the vehicle in the school parking lot when the whole vehicle froze up and the dashboard lite up with all error lights including the engine light. It was flashing “Service Hybrid Battery System”, “Service Transmission”, “Turn off parking brake” and the Vehicle began to power cycle on and off, then on with gas motor, then on with electric motor. The vehicle could not be powered off and it could not be shifted out of gear and the parking brake could not be disengaged. The tow truck had to drag our Pacifica onto the flatbed while it continued to turn on and off and cycle through the engine and hybrid system. This vehicle has 36,000 miles and just had the transmission replaced under the “Recall for hybrid transmission systems.”
“The car was losing coolant as the battery heater was malfunctioning. The car was at the dealers for 2 months for the repairs to be completed. December of 2023 the car had “Stop Safely — Vehicle Will Shut Off Soon”. We pulled off the freeway in a confused state and the car shut off. We called Chrysler who said to have the vehicle towed or driven at our own risk to a dealer. But had no input if the vehicle was actually having a problem or just a sensor. The vehicle was towed and now has been at the dealer for 3 months with no remedy. They say a new transmission is on backorder but not approved by Chrysler.”
“This is my third Chrysler minivan in 10 years. Every single van has had electrical issues. Especially the last two with the uconnect program. Have had radios replaced more than once.
Electrical gremlin everything just seems to go wrong. This is a brand new van and I am beyond frustrated.
We have minivans because our family needs one so when it needs to be serviced and is not reliable, this becomes very aggravating. Drives great. Electrical issues are the huge problem.
With my Chrysler town and country and now the last two pacificas. Would have been nice to have our minivan for this Christmas weekend but instead it’s in the driveway and we’re crammed in the other car because it is broken again.”
Enforcing Your Lemon Law Rights as a Chrysler Consumer
If you are experiencing repeated issues with your 2021 Chrysler Pacifica, you may be eligible for assistance under the Lemon Law.
This law protects consumers who purchase or lease vehicles that consistently fail to meet performance and quality standards while under warranty.
If your 2021 Pacifica has had multiple repairs for the same or similar defects, especially those that significantly affect the vehicle’s safety, functionality, or overall value, you may be entitled to a remedy such as a refund, a replacement vehicle, or monetary compensation.
The specific remedies available under Lemon Law depend on your state, but they often include options like a full refund, a replacement vehicle, or cash compensation.
It’s important to note that if you are granted a refund, the manufacturer may deduct an amount for the time the vehicle was in use without any major issues.
Similarly, if you opt for a replacement vehicle, you could be responsible for paying the price difference between the new and old vehicle.
In many cases, if your Lemon Law claim is successful, the manufacturer is required to cover your legal fees and other related costs.
This provision allows you to pursue a fair resolution without the added burden of legal fees, making it a viable option for addressing persistent issues with your 2021 Chrysler Pacifica.
Don’t Let Repairs Drain You: Call the Experts!
If you’re dealing with ongoing problems with your 2021 Chrysler Pacifica, the Lemon Law Experts are here to provide the specialized support you need.
Since 2009, our experienced team has successfully secured substantial settlements for clients facing vehicle defects.
We understand the complexities of Lemon Law and offer tailored legal services to ensure that you receive the compensation or solution you deserve.
The Lemon Law Experts are dedicated to resolving your vehicle issues quickly and ensuring your safety.
If you suspect your 2021 Chrysler Pacifica may qualify as a lemon, don’t hesitate to reach out to us. For a free, no-obligation consultation or to review your potential Lemon Law claim, give us a call at (877) 885-5366 or fill out our online form today.
