Our client purchased a brand-new 2018 Infiniti Q50 from a dealership in California. Shortly after their purchase, the vehicle began experiencing persistent engine and electrical issues that led to multiple service visits.
The first issue occurred shortly after our client’s purchase when the check engine light illuminated at just 4,250 miles. The dealership diagnosed a faulty mass airflow sensor and replaced it, but the issue persisted, and the check engine light returned.
At just 7,800 miles, the client reported the check engine light coming on again and intermittent stalling. The dealership replaced the ignition coils, but the stalling issue could not be replicated during the test drive. Despite the repair, the issue continued.
The third visit came when the client brought the vehicle back for continued engine hesitation and electrical malfunctions. The dealership replaced a faulty alternator, but the electrical issues persisted, and the engine hesitation remained unresolved.
At 11,600 miles, our client returned to the dealership once again, this time reporting worsening stalling and additional electrical problems. The dealership replaced a failing battery, but the issues continued.
Frustrated by the ongoing mechanical and electrical failures, which amounted to 36 days in repairs, the owner contacted the Lemon Law Experts for assistance.
Under California’s Lemon Law, a vehicle that has required repeated repairs for the same issue and remains defective may qualify for a buyback. With the help of the Lemon Law Experts, a buyback agreement was reached with Nissan North America.
The settlement included a full refund for the defective vehicle, as well as reimbursement for legal fees and expenses. Since 2009, the Lemon Law Experts have helped thousands of clients resolve similar issues with defective vehicles.
If you’re facing similar problems, contact us for a free consultation to explore your legal options and how we can help you achieve a favorable resolution.
