Purchased new from a Dodge Ram dealership, this 2021 Dodge Durango quickly became a source of inconvenience for our clients, requiring multiple repairs for serious defects.
Over the course of its short life, the Durango was in the dealership for a staggering 55 days—far exceeding the 30-day repair threshold set by California’s Lemon Law.
The troubles began within the first six months of ownership, when routine maintenance was overshadowed by persistent issues with key vehicle components. Oil leaks and coolant system failures were just the beginning.
The Uconnect system—a crucial feature for modern vehicles—suffered from ongoing malfunctions, with the problem proving resistant to repeated dealership visits, software updates, and part replacements. Despite these efforts, the issues continued, compounding the frustration of ownership.
By December 2023, the situation reached a boiling point. A “Uconnect box requires service” error persisted despite extensive diagnostics, multiple module replacements, and several test drives.
The dealership was unable to resolve the issue permanently. In addition to these ongoing mechanical problems, damage to the dashboard during repairs led to further delays and additional work, exacerbating our client’s dissatisfaction.
The total time spent without his vehicle, nearly two months, highlights the importance of California’s Lemon Law protections. Under the law, a vehicle that has undergone excessive repairs or been out of service for more than 30 days may qualify for repurchase or replacement.
This Dodge case is a clear reminder for consumers to keep detailed records of repairs and to assert their rights when manufacturers fail to deliver reliable transportation.
If you find yourself in a similar situation with a defective vehicle, you may be entitled to compensation or relief under the law.
After spending 55 days in the dealership and enduring numerous mechanical failures, this consumer sought legal assistance from the Lemon Law Experts.
With our help, a successful buyback was negotiated with Stellantis, resulting in a full refund for the defective vehicle, as well as coverage of legal fees and costs.
Since 2009, the Lemon Law Experts have helped thousands of clients secure settlements for defective vehicles. If you’re facing similar issues, contact us for a free consultation to discuss your legal options today.
