Shortly after purchasing a new 2023 Chevy Colorado, our client began experiencing various issues related to its camera systems and electronic features. With just 488 miles on the vehicle, the client reported that the front camera intermittently failed to activate, and the blind-spot monitoring system was malfunctioning.
The service team at Courtesy Chevrolet Center conducted a multi-point inspection but could not replicate the problem after a road test, finding no immediate issues or diagnostic codes to address the concerns.
Just one day after this first repair visit, the client returned with the complaint that the backup camera was malfunctioning, displaying a warning message each time it was engaged. The dealership identified a software issue in the video processing control module, registering error code B1596. Despite the diagnosis, the repair was determined to be a software-related problem, and no charges were incurred for the service.
Further service visits took place as the client continued to experience problems. A couple of days later the client again noted issues with Apple CarPlay connectivity, as well as the backup camera failing to engage when reversing. The dealership’s inspection found a loose radio connector, which was reattached to resolve the issue.
However, the vehicle still exhibited ongoing concerns with the camera systems and connectivity. The service team was unable to replicate all the reported issues but continued to troubleshoot and perform necessary reprogramming on the vehicle’s modules.
With approximately 13,746 miles on the vehicle, the client reported additional problems, including a service brake assist warning lamp, Apple CarPlay issues, and the backup camera failing once more. The service team discovered that the video processing control module was malfunctioning, resulting in a failure to display the backup camera correctly.
They replaced the module, reprogrammed the system, and recalibrated the vehicle to resolve the issue. Despite these repairs, the client continued to report problems with Apple CarPlay not functioning correctly, prompting another visit to the service center that same month.
Throughout the process, the client experienced multiple repair attempts with no definitive resolution, and the vehicle’s ongoing issues with its video processing control module, backup camera, and Apple CarPlay connectivity prompted concern over the vehicle’s reliability and functionality.
Under California’s Lemon Law, a vehicle that has been repeatedly repaired for the same problem within a specific period may be classified as a “lemon,” eligible for repurchase or replacement. Frustrated by the ongoing issues and the constant service visits, the client reached out for legal assistance from the Lemon Law Experts.
With our guidance, a successful buyback was negotiated, resulting in a refund for the defective 2023 Chevrolet Colorado, along with the payment of this consumer’s attorney fees and costs.
Since 2009, the Lemon Law Experts have helped thousands of consumers secure favorable outcomes in similar GM cases. If you’re dealing with persistent mechanical or electrical issues in your GM vehicle, contact us today for a free consultation.
We’ll help you explore your legal options and guide you toward a successful resolution of your lemon law case.
