Our client purchased a brand-new 2020 Audi Q3 from a dealership in California. Shortly after taking ownership, the vehicle began exhibiting persistent mechanical and electrical issues that required several service visits.
The first visit occurred a few months after our client took the vehicle home at just 2,200 miles, when the owner reported the check engine light illuminating. The dealership performed a diagnostic scan, but no major faults were found. A software update was applied, but the problem persisted.
At just 4,500 miles, the owner returned, reporting engine hesitation and a malfunctioning infotainment system. The dealership diagnosed a fault with the engine control unit (ECU) and performed software repairs, but the hesitation and electrical problems continued.
In early 2021 at 7,800 miles, the owner reported significant stalling during acceleration. A deeper inspection revealed a faulty fuel pump, which was replaced, but the issues persisted.
A few months later our client returned to the repair shop. They reported problems with the braking system, engine misfires, and air conditioning issues.
The dealership found several faults in the braking and engine systems, but repairs did not resolve the vehicle’s overall reliability issues. The vehicle had spent over 10 days in the dealership, but the problems remained unresolved.
Frustrated by the ongoing issues, the owner sought assistance from the Lemon Law Experts. Under California’s Lemon Law, a vehicle that has been in for repairs multiple times for the same problem and remains defective may qualify for a buyback.
With our help, the client was able to secure a buyback of the 2020 Audi Q3 from Audi of America, including a full refund for the vehicle, taxes, fees, and reimbursement for legal expenses.
Since 2009, the Lemon Law Experts have helped thousands of clients resolve cases involving defective vehicles. If you’re dealing with ongoing mechanical and electrical issues, contact us for a free consultation to review your legal options today.
