In this case against Subaru, our client purchased a 2022 Subaru Outback from a California Subaru dealership. Shortly after the purchase, the consumer began experiencing a series of mechanical issues that necessitated multiple service visits, primarily centered around engine oil leaks and persistent infotainment system malfunctions.
At the first visit the consumer reported a possible engine oil leak. Technicians at Subaru of San Bernardino confirmed the leak originating from the upper oil pan. They disassembled the necessary components, resealed the pan, and added new oil and coolant. Although the immediate issue appeared resolved, further concerns arose during subsequent visits.
They then returned to the dealership, reporting that the infotainment screen would intermittently freeze and that Apple CarPlay connectivity issues persisted. Although the technicians performed scheduled maintenance and updated the audio software, the issues remained unresolved, leading to increasing frustration for the plaintiff.
Subsequent to this repair visit, this consumer again visited the dealership, this time reporting that incoming call alerts were stuck on the display. Technicians confirmed the software was current but recommended replacing the combination meter for deeper diagnostics. This led to additional delays, as the necessary part was on backorder.
Finally, they experienced further oil leaks, prompting a more extensive inspection that revealed leaking cam carriers. Although technicians managed to reseal these components, the ongoing mechanical failures culminated in a request for assistance from the Lemon Law Experts.
After evaluating the case, the legal team identified violations of California’s Lemon Law due to the recurrent issues. They successfully negotiated a buyback agreement with Subaru, leading to the repurchase of the defective Outback along with full reimbursement of legal fees and associated costs.
Since 2009, the Lemon Law Experts have achieved significant settlements for clients dealing with similar vehicle problems. If you’re facing ongoing issues with your Subaru or another vehicle, contact the Lemon Law Experts for a free consultation to explore your legal options. Our legal team can help you resolve your vehicle issues and obtain the compensation you deserve.
