In this case, our client took home a brand-new 2023 Volkswagen Taos from a local dealership in California. Shortly after purchase, the owner encountered a series of persistent mechanical issues with the vehicle. The first service visit occurred at 9,721 miles, when the owner reported that the check engine light had illuminated.
During this visit, the dealership performed a 10,000-mile service, which included an oil change and tire rotation. Although the technician could not replicate the issue, they identified a sporadic fault for the engine electronics and erased the fault code.
Shortly after this attempt, our client returned to the dealership with additional concerns about the check engine light reappearing and the vehicle shaking. The service technician confirmed the presence of a diagnostic trouble code indicating a communication issue with the engine control module.
The technician updated the software for the engine control module and infotainment system but was unable to replicate the shaking symptom during the test drive.
The owner continued to experience problems, prompting another visit where they reported multiple warning lights and a malfunctioning radio system. The dealership conducted a multipoint inspection and found no faults; however, the issues persisted.
The owner returned once more, now with a flashing check engine light and a report of the vehicle shaking again. The technician confirmed a cylinder misfire and replaced the faulty ignition coil, along with servicing the vehicle as part of the 20,000-mile service. Despite these repairs, the owner’s concerns remained unresolved.
Frustrated by the ongoing mechanical failures and the cumulative seven days spent in the dealership for repairs, the owner sought legal assistance from the Lemon Law Experts. The Lemon Law protects consumers whose vehicles have been in for repairs for the same issues for an extended period.
With the guidance of Lemon Law Experts, a buyback of the 2023 Volkswagen Taos was successfully negotiated with Volkswagen Group of America, Inc. The settlement included a full refund for the defective vehicle and coverage of our client’s legal fees.
Since 2009, Lemon Law Experts have helped countless clients secure settlements for their defective vehicles. If you are facing similar issues with your vehicle, contact our team for a free consultation to explore your legal options and learn how we can assist you in achieving a favorable resolution.
