A business purchased a 2020 Lincoln Aviator excited for what they thought would be a luxury SUV with a smooth ride and top-notch features. Unfortunately, their excitement quickly turned into frustration as the vehicle started having serious issues soon after they brought it home.
Despite numerous trips to Jim Burke Ford and Lincoln in Bakersfield, CA, the problems persisted, leading the business to pursue a Lemon Law claim against Ford Motor Company in hopes of finding a resolution.
Issues began almost immediately after the purchase. With only about 400 miles on the odometer, the Aviator was brought in for a malfunctioning mechanical seat recliner. Although the dealership performed a repair, this incident marked the beginning of a series of unresolved problems.
Later with approximately 2,500 miles, the vehicle returned to the dealership with a malfunctioning lift gate and an illuminated ABS light. Despite multiple repairs and a software update, the lift gate issue persisted. Further diagnostics revealed that additional parts needed replacement, which were completed.
This time, new problems emerged, including issues with the backup camera, sensors, and the rear tow hitch cover.
Fast forward to about 8,000 miles, the Lincoln Aviator experienced a malfunctioning rear camera and intermittent liftgate problems. Despite several repair attempts and updates, including a major APIM software update, these problems persisted.
Soon thereafter, the Aviator faced additional electrical issues, including a malfunctioning backup camera, check engine light, and problematic keys. The dealership replaced the canister purge valve, but even with these repairs, the problems remained unresolved.
Further electrical system issues, including faulty sensors and glitches in the infotainment system, added to the frustration of the business.
Adding to the complexity, the Aviator exhibited sporadic transmission problems during this time. Jerky shifts and delayed engagement were reported, but the dealership was unable to replicate these concerns during initial visits, compounding the frustration for the vehicle owners.
The mounting electrical system failures, including the malfunctioning rear camera, intermittent lift gate issues, and problems with critical warning lights, made the vehicle unsafe to drive at times. The dealership’s repeated inability to provide lasting fixes led the business to pursue legal action under California’s Lemon Law.
This client enlisted the assistance of the Lemon Law Experts, who used their extensive experience to negotiate a settlement with Ford Motor Company. This settlement included the repurchase of the defective Aviator, full reimbursement for all payments made on the vehicle, and the payment of their legal fees and costs.
Since 2009, the Lemon Law Experts have successfully resolved numerous cases for clients across California, securing millions in settlements from major auto manufacturers. If you are facing similar issues with your vehicle, call 877-885-5366 or visit our website to start resolving your lemon law vehicle issues, at no cost or obligation today.
