From April 12 to August 8, this 2021 Jeep Wrangler vehicle spent 119 days at a service center for warranty repairs. The mileage during this time ranged from 23,299 to 23,422. Primary concerns included power loss while driving and multiple system warnings.
Initial service tasks involved reprogramming the integrated dual charging module and the battery pack control module as per recalls RSU 23-036 and RSU 23-037, respectively. Despite these updates, significant issues persisted. A scan revealed multiple lost communication codes (STCs), including U0001, U0101, U014, U0293, U0402, U151A-97, U0002, U1464, U1199, U1017, U115P, C121C, P0513, B2779-04, B25C7, and B1810.
Further investigation involved checking wiring and connectors for intermittent faults, verifying vehicle bus communication, and replacing the powertrain control module (PCM). Despite these efforts, the vehicle continued to reset all DTCs after test drives, indicating persistent underlying issues. Additional steps included consulting with the hybrid team, who recommended further tests, cleaning, and tightening specific connectors and grounds.
As part of the diagnostic process, significant components such as the vehicle’s dash, interior moldings, seats, carpet, and engine bay parts were removed to gain access and replace the body, dash, and instrument panel harness. After reinstallation, the vehicle was test-driven for approximately 80 miles to ensure proper operation. However, the problems persisted, including multiple warning lights and limited vehicle speed.
The vehicle also underwent routine checks, such as the Mopar Express Lane inspection and tire inflation inspection as per California Air Resources Board (CARB) law. These inspections were at no cost to the customer.
Despite numerous repairs and extended service periods, the vehicle’s issues remained unresolved, reflecting poorly on the dependability of this model. Frustrated by their experience with the manufacturer, the owner decided to seek legal action against Chrysler.
The Lemon Law Experts, familiar with California’s consumer protection laws, successfully negotiated a settlement with FCA (Fiat Chrysler Automobiles). This resulted in FCA repurchasing the problematic Wrangler and covering all of their legal fees and costs. This victory provided the owner with the financial relief and peace of mind needed to move forward without the burden of the Jeep lemon.
If you purchased or leased your vehicle in California, the Lemon Law Experts are ready to help. Our team offers a free, no-obligation consultation to determine if you qualify for lemon law remedies, such as a refund or replacement vehicle. Give us a call at 877-885-5366 or visit our website to take the first step towards resolving your lemon law vehicle issues today.
