With just over 15,000 miles on the odometer, our client’s new 2022 Chrysler Pacifica suddenly shut off while driving on the freeway, displaying a “stop safely vehicle will shut off soon” message and triggering the check engine light. The dealership diagnosed an internal transmission failure with code POA43-00 in the hybrid control processor.

They found the resolver resistance was not within specifications and replaced the transmission assembly. The technician also adjusted the tire pressures to manufacturer specifications during this service visit.

Our client’s daily life was significantly disrupted by this circumstance, which also provided a solid foundation for a legal case under California’s Lemon Law. On a single repair visit, the Chrysler Pacifica spent 99 days out of service due to repairs. In the state of California, any vehicle that spends more than 30 days in the dealership for repair work is presumed to be a lemon.

Following this short but extensive saga of repairs, our clients decided to seek legal assistance.

The Lemon Law Experts intervened to champion our client’s rights. They effectively negotiated a settlement with FCA (Fiat Chrysler Automobiles). Consequently, FCA repurchased the faulty Pacifica and reimbursed our clients for all monies spent on the vehicle (minus a usage fee) and all incidental expenses costs related to the lemon.

As the prevailing party, FCA also paid for their legal fees and costs resulting in zero out of pocket expense for this consumer with their lemon law claim. This successful resolution provided financial relief and allowed our client to move forward confidently and free from ongoing vehicle issues, as we have for thousands of people across California since 2009.

If you have dealt with comparable problems in your vehicle, the Lemon Law Experts are here to help. To assess your situation and walk you through the process of pursuing remedies under California Lemon Law, our staff provides a free, no-obligation consultation. Contact us at 877-885-5366 or visit our website today to get started.