In a recent case against Volkswagen Group of America, Inc., our client experienced significant troubles with a new 2021 Volkswagen ID.4, purchased in November 2021 from Hansel Volkswagen in Santa Rosa, CA.

Despite being a new vehicle, the ID.4 quickly developed numerous electrical issues, necessitating repeated visits to the dealership for warranty-backed repairs.

The problems began just a month after purchase, with the vehicle experiencing electrical issues and a malfunctioning key fob. Over the next two years, the client brought the car in for repairs on multiple occasions: December 21-22, 2021; February 22-25, 2022; May 6, 2022; May 26-27, 2022; September 9, 2022; March 1, 2023; July 5-September 7, 2023; and September 13-15, 2023.

The issues addressed during these visits included non-functional key fobs, malfunctioning lane assist, language setting anomalies, unintended activation of Siri, air conditioning failures, electrical system errors, infotainment screen freezes, and slow charging times.

Each repair attempt involved comprehensive diagnostics, software checks, module replacements, and other necessary adjustments. Despite these extensive efforts, the vehicle’s problems persisted, leading to considerable inconvenience and frustration for our client.

The vehicle spent 78 days at the dealership for these repairs, making it clear that the vehicle had manufacturing defects that could not be fixed within a reasonable amount of time. This situation not only caused significant disruption to our client’s daily life but also established a strong basis for a legal case under California’s Lemon Law.

The Lemon Law Experts stepped in to advocate for our client’s rights. Recognizing the persistent issues and the substantial inconvenience caused, our team took swift action to address the matter legally. Through diligent representation and negotiation, we secured the repurchase of the defective Volkswagen ID.4.

This successful resolution not only provided financial relief but also allowed our client to move forward with confidence, free from the ongoing troubles caused by the vehicle. The case underscores the Lemon Law Experts’ commitment to protecting consumer rights and achieving favorable outcomes for clients across the state of California since 2009.

If you are experiencing similar issues with your vehicle, the Lemon Law Experts are here to assist. Our team offers a free, no-obligation consultation to evaluate your case and guide you through the process of seeking remedies under California’s Lemon Law. Contact our team at 877-885-5366 or visit our website today to get started.