A 2021 Ford Mustang Mach-E, purchased new with only 29 miles, soon became a source of frustration due to numerous issues and repeated service visits for this client. The first major service event took place from December 29, 2021, to January 27, 2022, when the car had approximately 8,422 miles. During this visit, the vehicle underwent extensive software updates, including reprogramming several modules as per recall, such as the PCM, SOBDM, ABS, BECM, and others.
The Mustang’s panoramic roof glass also needed resealing, and the windshield calibration was performed as part of another recall. Various inspections, including a visual multipoint inspection and tire pressure checks, were also completed, with some services being customer-paid.
On September 27, 2022, with the odometer reading 17,738 miles, this client brought her Mustang Mach-E back to AutoNation Ford Tustin. She reported multiple dashboard warnings, including a high voltage battery fault and powertrain malfunction. The service team conducted a thorough diagnostic, identifying fault codes P0D11:00 and P0D13:00, which led to the replacement of the high voltage battery junction box.
This repair involved depowering the high voltage system, removing the battery, and extensive testing and programming of multiple modules. This service was covered under warranty.
The most recent service occurred between March 20, 2023, and March 28, 2023, at 33,191 miles. The vehicle was towed to AutoNation Ford Tustin due to a complete failure to start and a “not drivable” message on the dash. Technicians identified a communication issue with the Body Control Module (BCM), necessitating its replacement and subsequent programming of multiple modules. This service, too, was performed under warranty.
Frustrated by these ongoing issues, the owner sought the assistance of the Lemon Law Experts. Recognizing the persistent defects and significant downtime, our legal team took on the case against Ford Motor Company. They successfully negotiated a settlement, leading to the repurchase of the defective vehicle. This victory provided the owner with the financial relief and peace of mind needed to move forward without the burden of a faulty vehicle.
The Lemon Law Experts have a proven track record of securing millions of dollars’ worth of compensation for clients across California since 2009. Their expertise in handling cases involving persistent vehicle defects, like those experienced with the Mustang Mach-E, makes them a valuable resource for consumers seeking justice. If you are experiencing similar issues with a new or used vehicle, contact the Lemon Law Experts to learn more about your options for legal compensation and justice, at no cost or obligation today.
