In this company vehicle lemon case, our client purchased a used 2021 Mercedes S580 from a local Mercedes dealership with 8,741 miles on the odometer. Shortly after the purchase, the consumer began encountering numerous issues, leading to multiple service visits.
At the first service appointment the consumer reported a slight vibration in the steering wheel while the car was in drive and moving slowly. After test-driving similar vehicles, the dealership concluded that this was a normal operational characteristic.
They performed a driving assist software update and adjusted the tire pressure to factory settings, completing the repair at no cost to the plaintiff.
Over the following months, this consumer returned for additional service visits due to ongoing concerns. They reported a shaking sensation while holding the brake at a stop, along with transmission issues, including rough shifting and loud sounds from the electric brake.
Despite conducting various tests, the dealership found no faults and stated that the vehicle’s performance was consistent with others in its class.
There were ongoing and further problems, including a loud popping sound from the steering wheel at startup and multiple warning messages on the dashboard. The dealership attempted to replicate these issues, finding that the vehicle was performing within expected parameters. They performed software updates and inspections but identified no significant concerns.
Following this were more serious issues, including a crackling noise from the steering wheel and instances where the vehicle unexpectedly shifted into neutral, accompanied by dashboard malfunctions.
After a more thorough inspection, the dealership determined that the steering column needed replacement, and they also identified a faulty transmission valve body. These repairs were completed, including reprogramming the transmission and replenishing the fluid levels, before the vehicle was returned to the plaintiff.
The turning point came when, during this repair process, the vehicle remained at the dealership for over 72 consecutive days. This prolonged repair visit far exceeded further solidifying this consumer’s lemon law case.
Frustrated with the ongoing issues and the extended time the vehicle spent out of service, the consumer sought legal assistance and enlisted the help of the Lemon Law Experts, a firm that specializes in defective vehicle cases.
Our legal team successfully negotiated a repurchase of the car, ensuring that Mercedes-Benz USA, the manufacturer, provided this consumer a refund and paid for their legal fees and costs.
Since 2009, the Lemon Law Experts have recovered millions of dollars in settlements from major auto manufacturers. If you’re facing similar issues with your vehicle, contacting the Lemon Law experts can help you explore your legal options and work toward resolving your vehicle problems and obtaining the compensation you deserve.
Reach out to our team today if you have any questions about your case.
