A brand new 2023 Ford Mustang Mach-E purchased from a dealership in Huntington Beach initially performed well, but a little down the line, began experiencing major charging problems that left the vehicle unusable for long stretches. The Mach-E was taken back to the dealer after refusing to charge at either home or public stations.
Technicians verified that the vehicle would not charge and began extensive electrical diagnostics. They found a diagnostic trouble code related to the battery energy control module (BCECM P2C85) and, after consulting with Ford’s technical hotline, were instructed to replace the onboard charging module, referred to as the SOBDM. When the issue persisted, the hotline advised replacing the entire charge-port assembly. The dealership followed those steps and performed multiple re-tests, including fast-charging sessions, before closing out the repair.
During the same extended service period, which lasted more than two months, the dealership also performed a factory recall inspection on the windshield wiper motor and checked tire pressures as part of standard maintenance. The vehicle’s owner additionally reported that the BlueCruise system was not operating correctly following a windshield replacement several months earlier. After a test drive, the technician found the lane-keeping feature had been switched off. Once it was reactivated, BlueCruise functioned as designed.
By the time the Mach-E was returned, it had been at the service center for roughly sixty days. The records reflect significant downtime, repeated diagnostic procedures, and the replacement of major electrical components in an effort to correct the charging problem. Although the service notes indicate that the systems were operating as intended at the time of return, the repair history shows how quickly an electrical malfunction in a new EV can turn into a long, complex process involving multiple parts, hotline consultations, and weeks without the vehicle.
If you’ve experienced repeated electrical or charging issues with your electric vehicle, you don’t have to keep going back to the dealer without answers. California’s Lemon Law may provide relief for owners whose vehicles spend significant time in the shop or continue to have the same problems after multiple repair attempts. Speak with a California lemon law attorney to review your repair history and learn whether you could qualify for a refund, replacement, or cash compensation.
