This client purchased a brand-new 2022 RAM 5500 with high hopes for reliability and performance. Unfortunately, the vehicle soon became a source of frustration due to ongoing mechanical issues, prompting multiple repair attempts at authorized dealerships and severely impacting the owner’s daily life and work.
The initial problem surfaced within a few months of ownership, with repeated stalling and irregular engine performance, especially under load. During the first dealership visit, technicians noted a malfunction in the engine control module (ECM) and updated the ECM software, hoping to resolve the stalling issue. Despite this effort, the vehicle’s performance remained erratic, leading to another visit.
On subsequent visits, the RAM 5500 continued to show significant mechanical issues. The dealership performed extensive diagnostics and attempted various fixes, including replacing the fuel injectors and the fuel pump. Despite these repairs, the engine problems persisted. Additionally, new issues with the transmission arose, including rough shifting and slipping gears. The dealership attempted to address these by reprogramming the transmission control module (TCM).
The vehicle’s problems did not stop there. The owner also experienced issues with the truck’s electrical system, such as intermittent power loss to the dashboard and critical safety systems. These electrical problems compounded the engine and transmission issues, making the vehicle unreliable and unsafe to drive. Over several months, the RAM 5500 spent a total of 100 days in the dealership for repairs.
Frustrated by the ongoing defects and prolonged downtime, the owner sought legal assistance from the Lemon Law Experts, who are well-versed in California’s consumer protection laws. Recognizing that the RAM 5500 met the criteria for a “lemon” due to its repeated issues and significant repair time, the Lemon Law Experts took on the case against Fiat Chrysler Automobiles (FCA).
Our team successfully negotiated a settlement with FCA, resulting in the manufacturer agreeing to repurchase the defective vehicle and providing this consumer with a refund and the payment of their legal fees and costs. This outcome provided the owner with the financial relief and peace of mind needed to move forward without the burden of a faulty vehicle.
Since 2009, the Lemon Law Experts have achieved favorable results for clients, recovering millions of dollars in compensation from major auto manufacturers. If you are experiencing similar issues with a vehicle purchased or leased in California, contact the Lemon Law Experts for a free consultation to explore your legal options at no cost or obligation today.
