A 2023 Dodge Durango purchased new from a dealership in Monrovia, California, quickly developed a series of recurring defects, leading to multiple service visits and eventual buyback under California’s lemon law. Despite being a new vehicle, it exhibited ongoing problems related to its radio system, emissions components, and interior build quality.
One of the earliest and most persistent complaints involved the radio, which frequently cut out or glitched—particularly during Apple CarPlay use. Technicians initially suggested the problem may be due to compatibility with the connected device, but after further testing, they recommended replacing the radio. Unfortunately, the replacement unit also malfunctioned, requiring another replacement. The audio system issue became a recurring frustration that was never fully resolved despite multiple service attempts.
Another notable issue concerned a squeaking sound from the rear left third-row seat headrest, particularly when driving over uneven surfaces. Although the headrest was replaced during a service visit, the squeaking continued. Further repairs were attempted, but the noise persisted, indicating an unresolved design or component issue.
Interior defects also became apparent, including damage and discoloration to the driver-side door panel and moldings near the window switches. The service department confirmed the problems and replaced the affected components, which had reportedly been a common issue among similar vehicles. Even after the repairs, not all concerns were fully resolved.
In addition to cosmetic and audio issues, the vehicle triggered a check engine light related to the emissions system. A diagnostic revealed a small evaporative emissions leak caused by a poorly constructed fuel filler neck. This flaw allowed the emissions line to rub against the driver-side rear wheel, damaging both the emissions components and the wheel liner. Repairs included replacement of the fuel receptacle, wheel liner, and emissions lines, after which the system finally passed a leak test.
The vehicle also experienced issues related to aftermarket LED reverse lights. These lights interfered with the reverse light circuit, triggering a diagnostic trouble code. Technicians identified the interference and recommended removing the aftermarket LEDs to determine whether the issue would resolve—a known complication associated with non-OEM lighting modifications.
Although all of the repairs were completed under warranty and the vehicle received regular inspections, including tire pressure checks and system diagnostics, the accumulation of issues and prolonged downtime raised significant concerns. In total, the Durango spent more than 61 days at the dealership for repairs—well over the 30-day threshold defined under California’s lemon law.
Due to the extensive service history and unresolved defects, the vehicle qualified for a buyback. With support from the Lemon Law Experts, the case was successfully resolved, and the manufacturer agreed to repurchase the vehicle. The owner received a full refund along with reimbursement for legal fees and related expenses.
If your vehicle has been in and out of the dealership for repeated repairs, you may be entitled to a buyback under California’s lemon law. Since 2009, the Lemon Law Experts have helped countless consumers hold manufacturers accountable and recover compensation for defective vehicles. Contact our team today for a free consultation and find out whether your vehicle qualifies.
