A 2022 Tesla Model S, purchased from a dealership in Los Angeles, California, began experiencing recurring issues with its electrical and Autopilot systems shortly after delivery. Within the first year of ownership, the vehicle was brought in for repairs multiple times due to persistent malfunctions involving the Autopilot, touchscreen display, and electrical components.
The first service visit occurred when the client noticed that the Autopilot system would intermittently fail to engage, and the touchscreen would freeze, rendering critical systems like navigation and climate control unresponsive. Although the dealership conducted an initial inspection, they were unable to replicate the issues at that time. Despite this, the problems continued, and the client returned a few weeks later with the same complaints.
During the second visit, a technician identified a software glitch within the Autopilot system, which was interfering with its functionality. The software was updated, and the vehicle’s main control unit was reset. While this provided temporary relief, the Autopilot system continued to disengage unpredictably, and the touchscreen remained prone to freezing.
By the third visit, the client reported additional electrical malfunctions, including faulty lights and issues with the charging system. A diagnostic test revealed that the electrical control unit needed to be replaced. While this resolved some of the electrical issues temporarily, the Autopilot system still malfunctioned, and the touchscreen continued to freeze intermittently.
At just 9,000 miles, the client returned for yet another service visit, this time reporting that the Autopilot system had stopped functioning entirely, and the touchscreen issues persisted. Despite multiple repair attempts, the electrical and Autopilot system defects remained unresolved, prompting the client to seek legal assistance under California’s Lemon Law.
Given the ongoing issues and numerous service visits, the 2022 Tesla Model S was determined to meet the criteria for a lemon under California’s consumer protection laws. With the help of Lemon Law Experts, the client was able to secure a buyback agreement with Tesla, which included a full refund for the defective vehicle, as well as reimbursement for legal fees and costs.
Since 2009, Lemon Law Experts have successfully assisted thousands of clients in resolving defective vehicle claims, ensuring they receive fair compensation. If you’re experiencing similar ongoing issues with your vehicle, contact us today for a free consultation to explore your lemon law legal options today.
