This Los Angeles lemon law client purchased a 2012 Ford Explorer mainly because of the benefits offered with Ford’s Sync System. The Ford Sync system is supposedly designed to a driver keep their eyes on the road through voice recognition. A driver is simply supposed to tell the Sync system what to do and the vehicle is supposed to respond. Through voice commands the Sync can make calls hands-free, find and play music, and even get directions that will be given to the driver turn-by-turn.
This Ford lemon law client was expecting this ease of use with this Sync System, but in fact this lemon law client never felt in sync ever in this Ford Explorer lemon. The Ford Sync system would not work, as it would not allow him to use his phone, use the navigation, or even the air conditioning. When he contacted Ford about this problem, this Ford lemon law client was told that the Sync system is not a vital part of the vehicle and therefore Ford would not be willing to do anything for his problems. This response angered this lemon law client as it was not only advertised as a huge part of this Ford Explorer lemon, but the main reason he purchased it.
This forced him to seek legal representation, and he luckily found the lemon law experts at Consumer Law Experts. This client spoke with a qualified lemon law lawyer who not only understood his problems, but also understood why he purchased this vehicle. With this information the lemon law experts put together a lemon law claim against Ford. After filing a lawsuit, the lemon law experts were able to obtain a cash settlement, whereby this lemon law client received more than 20% of the purchase price. Additionally, Ford paid all his lemon law experts attorneys’ fees and costs. This cash settlement allowed this Ford lemon law client to sell his car and recoup any lost value, in fact, he ended up in a better position than he had started prior to purchasing this Ford Explorer lemon.
