Legally reviewed by: Jessica Anvar Stotz, JD, MBA

chevy trax display screen recall

General Motors (GM) has launched a new recall targeting specific models of the 2024 Chevrolet Trax. The recall stems from identified software irregularities within the Virtual Cockpit Unit Module (VCU), which may lead to the sudden failure of the instrument panel display during vehicle operation or ignition.

The Chevy Trax recall includes a total of 35,186 Chevrolet Trax units, alongside 17,306 units of the Buick Encore GX and 6,289 units of the Buick Envista. If your Chevy Trax, Buick Envista or Buick Encore GX has been repaired repeatedly for related instrument panel display issues without resolution, you may be able to file a lemon law claim under California law.

Affected Vehicle Average Lemon Law Settlement
Chevy Trax $39,410
Buick Envista $43,808
Buick Encore GX $50,692

*Please note, the figures presented in the chart are approximations based on past case results and should not be interpreted as a prediction or guarantee. Each case is unique and requires personalized legal guidance.

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    Why is my 2024 Chevy Trax screen not working?

    Owners of affected vehicles equipped with the audio system and 11-inch touchscreen (identified by RPO code IVA) alongside the eight-inch fully digital Driver Information Center (recognized by RPO code URO) may experience a troubling software glitch that can cause the instrument panel to intermittently black out during vehicle startup or while in operation.

    General Motors has been made aware of 255 complaints globally, out of a total of 75,677 vehicles, regarding instances of instrument panel blackout reported between May 12, 2023, and September 25, 2023. Despite these occurrences, GM has confirmed no accidents or injuries related to this issue.

    What’s Included in the 2024 Chevy Trax Screen Black Recall?

    The following vehicle models are affected by dashboard malfunctions:

    • 2024 Chevy Trax
    • 2024 Buick Envista
    • 2024 Buick Encore GX

    In addition to reports of the Chevy Trax dashboard going blank, drivers have also reported other infotainment-related issues. Symptoms of the Chevy Trax dashboard defect may include any of the following:

    • Intermittent blackouts of the instrument panel display
    • Screen malfunction during vehicle startup
    • Screen blackout while driving
    • Issues with the vehicle’s GPS system
    • Connectivity problems with mobile devices

    The audio system with an 11-inch touchscreen (identified as IVA) and an eight-inch fully digital Driver Information Center (recognized as URO) come as standard features on LT, 2RS, and Activ trim levels.

    Conversely, LS and 1RS models are equipped with the base Chevrolet Infotainment Three audio system featuring an eight-inch touchscreen (known as IOR) and the Driver Information Center with a 3.5-inch monochromatic display (designated as UDC).

    General Motors will notify owners of affected vehicles, guiding them to schedule an appointment with their local GM dealer for resolution. Vehicle owners uncertain about their vehicle’s status regarding this recall can visit and enter their VIN to check for any open recalls or active actions.

    Drivers can also contact Chevy or the National Highway Traffic Safety Administration (NHTSA) using the provided recall number and contact information:

    • GM recall number: A232424320
    • Chevy Customer Service: 1-800-222-1020

    chevy trax display screen recall information

    What’s NOT Included in the 2024 Chevy Trax Screen Black Recall?

    While the 2024 Chevy Trax Screen Black Recall addresses specific issues with the vehicle’s display screen, there are certain scenarios or conditions that are not covered under this recall.

    These exclusions may include instances where the screen malfunction is caused by factors unrelated to the identified software glitch or cases where the vehicle has undergone modifications or alterations not approved by General Motors.

    Any damage resulting from accidents, misuse, or neglect may not be covered under the terms of this recall- please note these exceptions when assessing your eligibility for recall-related services or remedies.

    Is there a fix for the Chevy Trax Blank Screen Problem?

    Yes, GM will administer a software update to the Virtual Cockpit Unit Module (VCU) in affected vehicles, according to this safety recall notice from the manufacturer.

    Chevrolet and Buick vehicles that were previously serviced with updated software through GM’s prior service update bulletin are exempt from this recall. Dealerships received official notification on November 6, 2023, with owner notifications commencing on December 22, 2023.

    Owners who have agreed to relevant terms and conditions will have the option to accept software modifications addressing recall A232424320 using wireless over-the-air (OTA) technology, eliminating the need for a dealership visit. Instructions for accepting the OTA software update can be accessed here.

    Is your Buick Envista or Chevy Trax touch screen not working? Contact the Lemon Law Experts

    While vehicles outside the specified model years for the Chevy Trax recall are not affected, they still remain susceptible to electrical or infotainment-related complications. Unfortunately, infotainment issues are not uncommon, and electrical problems frequently emerge as lemon law concerns.

    If you are dealing with a Chevrolet or Buick vehicle with persistent electrical infotainment problems, you could have a viable lemon law claim against GM.

    Under California’s lemon law, consumers who have purchased or leased a lemon vehicle have rights and can get either a refund, a replacement vehicle, or cash compensation.

    Auto manufacturers frequently enlist formidable legal teams, posing challenges for individuals seeking rightful compensation independently. If you’re going up against a large corporation with plenty of resources at its disposal, you will want the best legal team you can find- this is where specialized legal support proves valuable.

    At the Lemon Law Experts, we’ve been effectively advocating for consumers who have purchased or leased lemon vehicles since 2009, securing millions in claims for clients across the state. We strive to level the playing field, ensuring that you receive the compensation and justice you rightfully deserve.

    If you live in California and have any questions about a new Chevrolet or Buick vehicle, reach out to our team today at 877-885-5366 or visit our website to learn more.