Archives: Case Results

This 2021 Aston Martin DBX owner faced a tumultuous journey marked by persistent vehicle issues – a dead battery, tailgate malfunctions, engine warnings, and electrical anomalies. Despite interventions like tailgate module replacements and participation in service campaigns, the peculiar symptoms persisted. In one incident, a diagnostic procedure aimed at a persistent engine warning revealed a […]

In December 2022, a client purchased a new 2022 Chrysler Pacifica hoping for a reliable vehicle experience. Unfortunately, they quickly encountered serious problems. In January 2023, just a month after purchase, our client took the Chrysler vehicle in for a one-day repair. They reported issues with the hybrid electric system, leading to a freeway shutdown. […]

This client’s first visit to the repair shop for their new 2022 Nissan Titan took place in September 2022, for a one-day repair. She reported high RPM during startup and acceleration to the service team. After verification, no issues were found, and the service continued without any charge. About two weeks later, another one-day visit […]

This 2017 Chevrolet Silverado 1500 owner embarked on a challenging journey when issues first surfaced in February 2018. After she noticed a check engine light, stalling and other issues, our client decided to take the vehicle in for repairs. A two-day repair initiated by a local Chevrolet dealership uncovered error codes indicating misfires and a […]

This legal dispute involving Ford Motor Company originated with our client’s purchase of a pre-owned 2019 Ford Mustang in August 2019. The first signs of trouble surfaced that same month when the client took the car to the dealership for a three-day repair visit. The client reported experiencing a harsh upshift during cold starts. A […]

In April 2022, these clients took home a new 2022 Volkswagen Atlas, that unfortunately, would quickly show symptoms of lemon issues.  The first sign of trouble surfaced in November 2022, when they discovered brake-related vibrations and grinding noises at high speeds. This led to their first visit to Imperial Valley Volkswagen, with the vehicle’s mileage […]

In April 2020, our clients purchased a new 2020 Ford Explorer. The vehicle, fresh off the assembly line, soon began to reveal a series of malfunctions within months of ownership. The first sign of trouble surfaced in November 2020 with the third-row power seats. Despite extensive diagnostics and repairs, including addressing loose wiring, the vehicle […]

In the early months of 2023, our client made the decision to purchase a new 2023 Tesla Model Y, anticipating the thrill of driving a cutting-edge electric vehicle. Their excitement, however, was soon overshadowed by a series of issues that began to surface, leading to multiple visits to Tesla, Inc. service centers. Their initial concern […]

In December 2021, our client made the decision to purchase a 2022 Ram 1500, anticipating the thrill of driving a brand-new vehicle. Just months into owning the new pickup, they found themselves facing serious vehicle problems. The first service visit was prompted by a check engine light issue during cold weather conditions, preventing the vehicle […]

In the winter of 2020, our client was excited to purchase a brand-new Nissan Frontier. Unfortunately, the vehicle quickly started showing serious transmission issues just a month into its use, leading to a series of visits to various servicing dealerships- the first of which took place between January 21, 2021, and January 29, 2021. Our […]