Ford Recalls More Than 30,000 Lincoln Nautilus Vehicles Over Blank Display Screen

Written By: Jessica Anvar Stotz
Legally Reviewed By: Jessica Anvar Stotz

100% of all 30,679 recalled Lincoln Nautilus SUVs are affected by a software defect that can cause both the infotainment and instrument cluster screens to go blank while driving. The recall applies to every unit built between April 4, 2023, and July 8, 2024.

When the Lincoln Nautilus Blank Display Screen issue takes place, the screens can go dark without warning, eliminating access to critical driving information such as speed, gear position, and warning lights. In some cases, the rearview camera feed can also disappear.

The Issue Behind the Blank Display Recall

The recent recall affecting the 2024 Lincoln Nautilus stems from a software defect in the vehicle’s multimedia module system.

This flaw causes both the panoramic and center display screens to unexpectedly reboot while the vehicle is in use. When the system reboots, both screens can go completely dark.

As a result, key features such as the instrument cluster—containing the speedometer, warning lights, and other vital indicators—may disappear. This malfunction violates several Federal Motor Vehicle Safety Standards (FMVSS), including:

• FMVSS 111 – Rear visibility
• FMVSS 101 – Control and display requirements
• FMVSS 102 – Transmission shift indicator visibility

The impact of a blank screen while driving is significant. Drivers may lose access to essential safety information and vehicle status indicators, increasing the risk of accidents.

The lack of a functioning rearview camera further compromises safety, particularly when reversing. The recall affects approximately 30,679 vehicles manufactured between April 4, 2023, and July 8, 2024.

Nautilus Owner Experiences with This Issue

Owners of the 2024 Lincoln Nautilus have shared numerous concerns about the blank screen issue that ultimately led to the official recall. Frequent owner complaints include:

• Unexpected Screen Blackouts: Drivers have reported sudden loss of both the instrument cluster and infotainment displays while driving.
• Missing Rearview Camera Feed: A number of drivers mentioned that the backup camera image would vanish when reversing, reducing rear visibility and increasing the difficulty—and risk—of parking or backing up.
• No Advance Warning: In most cases, the screen failures occur without any prior signs. The displays may reboot on their own or stay blank for extended periods, disrupting normal vehicle operation.

Between May 2023 and March 2025, Ford received over 1,100 warranty claims connected to this defect. While no injuries or crashes have been officially reported, many owners have voiced frustration with how the issue was handled.

Some have experienced long wait times for service appointments or uncertainty about whether their vehicle is eligible for the over-the-air (OTA) software fix. These delays and miscommunications have only added to owner dissatisfaction.

Ford’s Fix and Nautilus Owner Next Steps

If you own a 2024 Lincoln Nautilus, it’s important to take action promptly if your vehicle is affected by the recent blank display screen recall.

Ford has issued a fix, and following these steps can help ensure your safety and keep your vehicle functioning properly.

Here’s a clear breakdown of Ford’s fix for the 2024 Lincoln Nautilus blank display issue and what owners should do next:

1. Check Recall Status: Visit the NHTSA Recall Lookup tool or Ford’s recall website and enter your Vehicle Identification Number (VIN) to see if your 2024 Lincoln Nautilus is included in the recall.
2. Determine Update Method: If your vehicle is eligible for an over-the-air (OTA) update, ensure it’s connected to a stable Wi-Fi network. The software update may install automatically through the vehicle’s infotainment system.
3. Schedule a Dealership Visit (If Needed): If you haven’t received the OTA update or prefer in-person assistance, contact your local Lincoln or Ford dealership to schedule a free software update appointment.
4. Watch for Official Notification: Ford began mailing recall letters on June 16, 2025. If you haven’t received one, you can still take action by checking your VIN and arranging service as needed.
5. Document Display Issues: If your screens have gone blank while driving or reversing, keep a record of the date, time, and driving conditions. This documentation can be useful during your service visit or if problems persist.

When the Software Fix Isn’t Enough

For some 2024 Lincoln Nautilus owners, the software update intended to resolve the blank display issue has not provided a lasting solution.

Despite receiving the over-the-air (OTA) or dealership-installed fix, ongoing complaints suggest the problem may be more complex than originally reported.

Several drivers have experienced persistent screen blackouts even after the update. In some cases, the displays work normally for a short period, only to go blank again days or weeks later.

This has led to speculation among owners and automotive experts that the issue may not be entirely software-related.

While Ford maintains that the malfunction stems from the vehicle’s multimedia software, some believe faulty hardware components—such as display controllers, connectors, or the multimedia module itself—could be playing a role.

At this time, Ford has not publicly confirmed whether hardware repairs or replacements will be included under the recall.

If you’ve received the software update and the problem persists, there are steps you can take to protect yourself and potentially push for a more thorough resolution:

1. Document the issue – Keep a detailed record of when the screen goes blank, how long it lasts, and the driving conditions at the time.
2. Return to the dealership – Request a follow-up diagnostic if the update didn’t resolve the problem.
3. Request escalation – Ask the dealership to open a Technical Assistance Case with Ford if one hasn’t already been filed.
4. File a complaint with NHTSA – Reporting recurring issues can help federal regulators track unresolved safety problems.
5. Ask about hardware replacement – If software fixes fail, inquire whether Ford can replace the multimedia module or other related hardware under warranty.

How We Can Help You Secure Your Rights Today

Recalls involving critical safety defects—like the blank display screen issue affecting the 2024 Lincoln Nautilus—are becoming increasingly common.

If your Nautilus continues to experience recurring screen blackouts or other unresolved safety concerns despite multiple repair attempts, you may have rights under your state’s lemon law.

If your vehicle qualifies, you could be entitled to a full refund, a replacement vehicle, or cash compensation.

Lemon Law refunds and replacements are typically subject to usage fee deductions based on how the number of miles driven before the defect appeared, and replacement vehicles may come with additional costs if they are priced higher than the original.

Importantly, many state lemon laws require manufacturers to cover your legal fees and costs if your claim is successful, so you can pursue your case without worrying about any upfront or out of pocket legal expenses.

At the Lemon Law Experts, we have been assisting drivers with lemon law and warranty claims since 2009.

Our dedicated team provides personalized guidance and works diligently to achieve the best possible results—whether that means securing compensation, a replacement vehicle, or other legal remedies.

If your 2024 Lincoln Nautilus still suffers from blank display screens or related safety problems, don’t delay.

Contact the Lemon Law Experts today at (877) 885-5366 or fill out our quick online form for a free, no-obligation case review. Let us handle the fight for your rights so you can get back to driving safely and confidently.