Over 43,000 Mercedes‑Benz Metris Vans Recalled for Electrical System Issue

In a surprising new recall, Mercedes-Benz is recalling over 43,000 Metris vans after discovering that the electrical connection to the infotainment system may not meet current standards.

Notably, every vehicle identified in the recall actually contains the defect, which is rare. In most recalls, a small percentage of the potentially-affected vehicles actually have the problem.

In this recall, however, Mercedes has determined that every vehicle has the defect and therefore, every vehicle needs to be repaired.

Find out more below about this ongoing recall and how you can stay up to date as it progresses.

What’s the Electrical Defect in the Metris Vans?

According to the Safety Recall Report submitted on July 11, 2025, these vans have an internal electrical connection to the infotainment system that does not meet the current standard for rearview cameras.

Specifically, the connection is faulty and can result in power loss to the rearview camera, and the rearview camera not receiving power makes the vehicle noncompliant with current visibility guidelines.

The thickness of the metal pins connecting the cables to the infotainment systems was not properly developed during manufacturing, resulting in an ultimately inferior connection.

Consumers who are experiencing a defective rearview camera are likely suffering from this issue, and since every vehicle is being recalled, notice should be addressed with a trip to an authorized dealer as soon as possible.

Which Mercedes-Benz Metris Models Are Affected?

All 2020-2023 Mercedes-Benz Metris models are affected, and since the Metris has not been sold in America since the 2023 model, there are no newer Metris models containing this defect.

Given how broad the recall spans, consumers who own a Metris should take their vehicle in to be inspected and repaired at an authorized dealer.

Safety Risks: Power Loss, Stalling, and Electrical Hazards

The safety risks of a faulty electrical system are enormous, and if the Metris has a faulty connection in one place, it could have them in others, too.

A faulty electrical system in a vehicle can pose serious safety risks and may qualify the car as a lemon if the issue persists despite multiple repair attempts.

Electrical problems can affect critical systems such as the ignition, lighting, power steering, braking assistance, or even airbags—potentially leading to accidents or system failures while driving.

In some cases, a defective electrical system can also cause sudden loss of power, dashboard malfunctions, or battery drainage, leaving drivers stranded without warning.

Mercedes‑Benz’s Repair Plan and Notification Schedule

As stated by the Safety Recall Report already discussed, dealers were notified of the “voluntary recall campaign” on July 18, 2025.

Owners will be notified of the same before September 5, 2025. Mercedes has also mentioned that owners who have already had their defect repaired can be reimbursed for the cost of that repair, since the repair stemmed from manufacturer’s defect.

Consumers who have done that repair will have to show receipts of the repair as well as other documentation in order to get the reimbursement.

How the Lemon Law Can Help

When electrical issues, or any other issue, repeatedly interfere with your vehicle’s function, especially if it’s still under the original manufacturer’s warranty, you may be entitled to relief under state lemon laws.

These laws are designed to protect consumers who have purchased or leased vehicles with defects that impact safety, use, or value.

Even intermittent electrical faults can be dangerous and frustrating, especially when dealerships are unable to find or fix the root cause.

If you’ve returned to the dealer multiple times without a lasting solution, it’s important to explore your legal options. You may be eligible for a replacement vehicle, refund, or financial compensation.

Don’t ignore warning lights or erratic behavior—ongoing electrical issues should be taken seriously, both for your safety and your rights under the law.

If repair attempts have failed and your vehicle still suffers from a serious defect, the next step in the lemon law process often involves starting a lemon law claim against the manufacturer.

This may begin with your attorney sending a formal demand letter, giving the automaker an opportunity to do the right thing and either repurchase or replace the lemon vehicle.

In many cases, the manufacturer will offer a settlement to avoid litigation. These settlements can include a full vehicle buyback, a replacement vehicle, or cash compensation, depending on the circumstances and the severity of the defect.

However, if the manufacturer refuses to cooperate, a lawsuit may be necessary. Taking legal action can be intimidating, but an experienced lemon law attorney can guide you through the process.

Having a knowledgeable attorney on your side is critical. They understand the tactics manufacturers use to deny or delay claims and know how to present strong evidence in your favor.

With the right legal support, you greatly increase your chances of reaching a fair resolution and holding the manufacturer accountable.

Reach Out to the Experts for Assistance! 

If your vehicle has been in the shop multiple times for the same issue or you’ve experienced ongoing problems that affect its safety or performance, you don’t have to keep dealing with the frustration alone.

You may be entitled to relief under your state’s lemon law, and taking action now can help you recover what you’re owed.

Whether it’s a buyback, replacement, or cash compensation, the law is on your side—especially when your vehicle fails to live up to basic reliability standards.

The Lemon Law Experts are here to help. Our team has extensive experience representing consumers across the country in lemon law claims, and we know how to deal with automakers that fail to make things right.

We’ll review your case and help you understand your options—without any upfront fees. If your vehicle qualifies, we’ll fight to get you the maximum recovery allowed under the law.

Don’t wait until the problem gets worse—contact the Lemon Law Experts today and let us help you move forward with confidence.