Over 235,000 Vehicles Affected by RAM ProMaster Camera Recall

Written By: Jessica Anvar Stotz
Legally Reviewed By: Jessica Anvar Stotz

100% of the 235,640 vehicles are affected by a recall issued by RAM for ProMaster vans from model years 2022 through 2025.

A software issue may prevent the rearview camera from displaying an image when needed. This problem arises from a communication failure between vehicle modules, which can cause the rearview camera feed to be lost, increasing the risk of accidents while reversing.

Key details of the recall include:

• Recall ID: NHTSA 25V-330 / Manufacturer Code: 40C
• Affected Vehicles: RAM ProMaster vans manufactured between August 17, 2021, and May 14, 2025
• Issue: Rearview camera may fail to display an image, potentially raising the risk of collisions during backing maneuvers
• Cause: Faulty communication caused by the Security Gateway Module (SGM) software
• Remedy: Chrysler (FCA US, LLC) will perform a free software update to correct the camera system
• Owner Notification: Recall letters will begin mailing to affected owners starting June 19, 2025

What Causes the RAM ProMaster Rearview Camera Issue?

The rearview camera problems in the RAM ProMaster stem from a mix of hardware incompatibilities and software malfunctions, which have resulted in several recalls in recent years. The main causes include:

1. Hardware Problems: Some 2022 models were equipped with analog cameras that were not compatible with the vehicle’s digital display systems. This mismatch caused the camera feed to fail to appear when the vehicle was put into reverse.
2. Software Glitches: A software error in the Security Gateway Module (SGM)—which controls communication between various vehicle systems—was found to incorrectly block the camera signal.

These hardware and software failures violate the Federal Motor Vehicle Safety Standard (FMVSS) No. 111, which requires that a rearview camera image be displayed within two seconds of shifting into reverse.

This non-compliance has raised safety concerns and prompted legal recalls. Affected RAM ProMaster vans from model years 2021 through 2025 are included, impacting over one million vehicles nationwide.

How Do I Know If My ProMaster Is Affected?

Your RAM ProMaster may be affected by the rearview camera issue if it displays symptoms like no image appearing on the screen when shifting into reverse, a delayed image that takes more than two seconds to display, a distorted or flickering video feed, a black screen or error message on the infotainment display, or intermittent camera functionality where the image sometimes appears and sometimes does not.

To check officially if your vehicle is part of the recall, you can locate your Vehicle Identification Number (VIN), which is typically found on the dashboard near the windshield or inside the driver’s door frame. Then, visit the official NHTSA Recall Lookup Tool Page.

By entering your VIN, you will be able to see if your ProMaster is included in any active recalls related to the rearview camera or other issues.

How Will RAM Resolve the Problem?

RAM will resolve the rearview camera problem in affected ProMaster vans by providing a free software update to the Security Gateway Module (SGM).

This update is specifically designed to fix the software error that prevents the rearview camera image from displaying correctly when the vehicle is shifted into reverse.

The update will be performed at authorized RAM dealerships at no cost to vehicle owners. Recall notification letters are scheduled to be mailed between June 19 and June 25, 2025.

When you bring your vehicle in for service, the software update should restore full rearview camera functionality.

The process is usually quick and can be completed during a standard dealership visit. In most cases, no hardware replacement will be necessary unless additional issues are discovered.

If you’d like, I can assist you in finding a nearby RAM dealer or help you schedule a service appointment.

Repeat Repairs? Call the Lemon Law Experts

The recent recall affecting over 235,000 RAM ProMaster vans due to rearview camera malfunctions underscores the challenges posed by the increasing reliance on vehicle software.

When essential safety features like the backup camera fail, it creates not only frustration but also significant safety hazards.

Even trusted manufacturers like RAM are vulnerable to software-related defects that undermine driver confidence and safety on the road.

If your RAM ProMaster continues to suffer from rearview camera issues despite multiple repair attempts, you may have legal rights under your state’s lemon law.

Since 2009, the Lemon Law Experts have helped countless consumers secure compensation for vehicles with persistent defects.

Reach out for a free case evaluation to determine if your vehicle qualifies. Don’t let ongoing safety problems go unaddressed, act now to protect yourself.