MASSACHUSETTS Lemon Law:
Mass. Gen. Laws ch. 90, § 7N1⁄2
Vehicles covered: Vehicles sold, leased, or replaced, including
motorcycles; excludes auto homes, off-road vehicles, and vehicles
used for business purposes (§ 7N1⁄2(1)).
Persons covered: Consumer buyers, lessees, transferees during
express warranty period, or any person entitled to enforce the
warranty (§ 7N1⁄2(1)).
Period covered: Whichever comes first: one year or 15,000 miles
from date of delivery (§ 7N1⁄2(1)).
Disclosure requirements: Notice of consumer’s rights must be on
the window sticker, and in the owner’s manual (§ 7N1⁄2(6A)).
Required consumer notice: Notice to manufacturer, its agent or an
authorized dealer (§ 7N1⁄2(2)), but the consumer does not need to
provide notice prior to arbitration (§ 7N1⁄2(5)).
Repair requirements: It is presumed that a reasonable number of
attempts have been made if the same nonconformity is subjected to
three or more repairs, or the vehicle is out of service for a
cumulative total of fifteen or more business days, plus a final cure
attempt (§ 7N1⁄2(4)).
Affırmative defenses: The nonconformity does not substantially
impair the use, market value or safety of the vehicle, or is the result
of the consumer’s negligence, or is caused by an accident, vandalism,
or unauthorized repair or modification (§ 7N1⁄2(3)).
Replace/refund: At the consumer’s option, the manufacturer shall
replace the vehicle, or refund the full purchase price less a reasonable
use allowance (defined) (§ 7N1⁄2(3)).
Other reimbursement: Incidental costs, fees and charges
Other remedies: There is no limit on other consumer remedies
(§ 7N1⁄2(5)). The manufacturer’s failure to comply with the statute
is an unfair or deceptive act (§ 7N1⁄2(7)). No cause of action created
Informal dispute resolution: The manufacturer shall submit to
state-certified arbitration if it is requested by the consumer
Resale of lemon: Full disclosure required (§ 7N1⁄2(5)).