Volkswagen Recalls More Than 171,000 Models for VW Atlas Camera Recall

Written By: Jessica Anvar Stotz
Legally Reviewed By: Jessica Anvar Stotz

Volkswagen has announced a recall affecting over 171,000 2024 and 2025 model year Atlas and Atlas Cross Sport SUVs due to a software defect impacting the rearview camera.

This flaw causes the camera image to distort when the vehicle is placed in Reverse, potentially reducing the driver’s rear visibility and increasing the risk of collisions.

Key Details:

• Affected Models: 2024–2025 Volkswagen Atlas and Atlas Cross Sport
• Issue: Distorted rearview camera image caused by a software glitch
• Remedy: Free software update to the camera control unit performed by dealers
• Recall Number: 91SB
• Notification Date: Owner letters will begin mailing on July 18, 2025

Why Is There a Volkswagen Atlas Rearview Camera Recall?

The Volkswagen Atlas rearview camera recall stems from a software defect that causes the rearview image to become distorted when the vehicle is shifted into Reverse.

This malfunction compromises the driver’s ability to see clearly behind the vehicle, increasing the potential for accidents—particularly in confined areas or when pedestrians are present.

Rearview cameras are an essential safety feature in larger vehicles like the Atlas, where rear visibility can already be limited.

A distorted display can give drivers a false sense of how close or far objects actually are, creating a serious safety risk.

Because this problem results in a noncompliant image under federal safety standards for rear visibility (FMVSS No. 111), Volkswagen was required to issue a recall.

Which Vehicles Are Included?

The Volkswagen rearview camera recall applies to the following specific vehicle models:

• 2024 Volkswagen Atlas
• 2025 Volkswagen Atlas
• 2024 Volkswagen Atlas Cross Sport
• 2025 Volkswagen Atlas Cross Sport

Does Volkswagen Have a Fix for the Issue?

Volkswagen plans to resolve the rearview camera issue by providing a free software update to the camera control unit.

Owner notification letters are expected to be sent starting July 18. Vehicle owners seeking more information can contact Volkswagen directly at 800-893-5298 and reference recall number 91SB.

They can also reach out to the National Highway Traffic Safety Administration’s vehicle safety hotline at 888-327-4236 or visit the NHTSA website to enter their vehicle identification number (VIN) and get additional details.

What Should I Do If My Atlas Is Included?

If your Volkswagen Atlas or Atlas Cross Sport is included in the recall, here’s what you should do:

1. Check Your VIN: Visit the NHTSA Recall Lookup or Volkswagen’s official recall website and enter your Vehicle Identification Number (VIN) to confirm whether your vehicle is affected.
2. Wait for Notification (or Act Early): Volkswagen will start mailing recall notices around July 18, 2025. However, you don’t have to wait—contact your local dealer now to inquire about scheduling the repair.
3. Schedule a Service Appointment: Reach out to your nearest Volkswagen dealership to arrange a free software update. Be sure to mention Recall Code 91SB so they can identify the issue promptly.
4. Get the Repair Done: The repair involves a software update to the camera control unit. This process is usually quick and will be performed at no cost to you.
5. Keep Records: After the repair is complete, retain a copy of the service receipt. This documentation may be useful later if you need to prove the recall repair was completed, such as for resale or insurance purposes.

If your Volkswagen Atlas is affected by this recall, you may also have rights to compensation for any related problems, such as repair costs or damages caused by the defect. This can vary depending on the severity of the issue and your individual circumstances.

*Please note, the figures presented in the chart are approximations based on past case results and should not be interpreted as a prediction or guarantee. Each case is unique and requires personalized legal guidance.

Connect with the Experts in Lemon Law!

The recent Volkswagen recall affecting over 171,000 Atlas and Atlas Cross Sport SUVs due to a rearview camera software defect underscores the increasing challenges posed by complex vehicle technologies.

When essential safety features like the backup camera malfunction, it not only creates frustration but also presents a serious safety hazard.

Even trusted manufacturers like Volkswagen can face software-related issues that undermine driver confidence and vehicle safety.

If your Volkswagen Atlas continues to have backup camera problems or other persistent defects despite multiple repair attempts, you may be entitled to compensation under your state’s lemon law.

Since 2009, the Lemon Law Experts have helped thousands of consumers recover millions of dollars for defective vehicles.

Contact us today for a free consultation to find out if your vehicle qualifies. Don’t let repeated safety issues go unaddressed—take action now.