Volkswagen Recalls Nearly 30,000 VW and Audi Models for Backup Camera Issue

Written By: Jessica Anvar Stotz
Legally Reviewed By: Jessica Anvar Stotz

100% or 29,569 Volkswagen and Audi vehicles are estimated to be part of the 2025 Backup Camera Recall.

Volkswagen and Audi have issued a recall due to a problem where the backup camera image fails to display upon starting the vehicle, caused by errors in the camera control unit.

This issue affects the following models:

• 2022–2024 Volkswagen Tiguan
• 2023 Volkswagen Arteon
• 2024–2025 Audi Q3

If you own one of these vehicles, you should have it checked and updated as soon as possible to ensure the backup camera functions properly.

What Causes the VW Backup Camera Problem?

The backup camera issue in affected Volkswagen and Audi models is caused by a software error in the camera control unit.

Specifically, errors in the boot loader of the control unit lead to the failure of the camera image under certain voltage and temperature conditions.

This malfunction prevents the backup camera from displaying when the vehicle is in reverse, making it challenging for drivers to see obstacles and pedestrians behind them.

The issue was initially identified through reports of alleged failures in the area view system. Upon investigation, it was found that the malfunction occurred due to specific conditions affecting the boot loader.

Although most failures are linked to prolonged exposure to environmental factors or certain driving behaviors, some issues may occur at the time of retail sale.

The exact conditions triggering the failure have not been precisely defined, but it was determined that part tolerances could contribute to the problem.

In response, Volkswagen and Audi’s Product Safety Committees recognized the issue as a non-compliance in the U.S., which led to the decision to initiate a recall.

Which Audi and VW Vehicles Are Affected?

The recall impacts the following Audi and Volkswagen models:

• 2022–2024 Volkswagen Tiguan
• 2023 Volkswagen Arteon
• 2024–2025 Audi Q3

These vehicles have been identified with a backup camera issue caused by a malfunction in the camera control unit, which may prevent the camera image from displaying properly.

If you own one of these models, make sure to have the software updated to fix the issue and ensure that the backup camera functions correctly.

How Will Volkswagen Fix this Issue?

Volkswagen will resolve the backup camera issue by updating the software in the camera control unit.

This update is designed to fix errors in the boot loader that cause the camera image to fail under certain voltage and temperature conditions.

At no cost to owners, authorized dealers will install the updated software to correct the malfunction. Since the affected vehicles are still covered under the new vehicle limited warranty, neither Volkswagen nor Audi will offer a reimbursement plan for this recall.

The updated software version prevents the camera control unit from malfunctioning during startup, ensuring the backup camera operates correctly.

Owners of the affected vehicles will receive notification letters by April 11, 2025, advising them to schedule an appointment with an authorized dealer for the free software update.

For more information, owners can contact Volkswagen at 800-893-5298 or Audi customer service at 800-253-2834.

Next Steps for Affected Owners

If you own one of the affected Volkswagen or Audi models, here are the next steps you should take:

1. Notification Letter: You will receive a notification letter by April 11, 2025, informing you about the recall and providing details on how to proceed.
2. Contact Dealer: Once you receive the notification, reach out to your nearest authorized Volkswagen or Audi dealer to schedule an appointment for the software update.
3. Software Update: The dealer will update the camera control unit software at no cost to you, resolving the backup camera issue and ensuring the system functions properly.
4. Customer Service: If you have any questions or concerns, you can contact Volkswagen customer service at 800-893-5298 or Audi customer service at 800-253-2834.

By following these steps, you’ll ensure that your vehicle’s backup camera operates as intended and complies with safety standards.

If your Volkswagen or Audi vehicle has experienced repeated issues under warranty, such as the backup camera failure addressed by this recall, you may have legal options available under lemon law.

Consulting with a lemon law attorney can help you determine if you’re entitled to a replacement vehicle, a refund, or reimbursement for related expenses, including towing fees and legal costs.

Here’s a look at the average lemon law settlements for Volkswagen vehicles in recent years:

*Please be advised that the figures depicted in the chart are estimates that are derived from previous case results and should not be considered a guarantee or prediction. Each case is distinctive and necessitates tailored legal counsel.

Call the Lemon Law Experts Now!

If your Volkswagen or Audi vehicle is affected by the backup camera recall or has experienced other persistent issues, it’s important to understand your legal options.

The backup camera malfunction, which can prevent the image from displaying when in reverse, could pose a safety risk if not addressed.

If the recall repairs don’t resolve the problem, you may be eligible for compensation or even a vehicle replacement under the lemon law.

Consulting with an experienced lemon law attorney can help determine if your vehicle qualifies for a claim.

Whether you’re dealing with recurring backup camera issues or other ongoing defects, a qualified attorney can guide you through the process of securing a replacement vehicle, a refund, or other compensation.

At the Lemon Law Experts, we have been helping consumers with automotive defect cases since 2009.

Our team is committed to holding manufacturers accountable for defective products and protecting your rights.

If your Volkswagen or Audi continues to experience issues related to the backup camera or other defects, contact us today to explore your legal options and discover how we can assist you in achieving the best possible resolution under lemon law.