Archives: Case Results

This client filed a case against FCA regarding his new 2022 Dodge Charger. The vehicle had various concerns, including a squeaking sound from the trunk, issues with the tire pressure sensors, and brake-related problems. Between January 3, 2023, and January 12, 2023, during a 10-day period, a Dodge dealership addressed our client’s concerns about a […]

This client was excited to become the owner of a new 2022 Mercedes Benz S-Class, unfortunately, she quickly faced a series of issues with her vehicle, leading her to seek service from various dealerships. On January 20, 2022, with only 1,506 miles, the car exhibited a loud knocking noise from the engine area. The dealership […]

These clients immediately noticed lemon problems in their used 2021 Hyundai Elantra with just 25,463 miles on the odometer. The first set of issues surfaced on September 12, 2022, on a repair visit at the dealership, the service advisor addressed our clients’ concerns by installing left and right front seat belt pretensioner anti-separation caps. Concurrently, […]

Our client noticed structural issues in his new 2023 Tesla Model X within days of taking the vehicle home. On his first repair visit involving the car, he told the service advisor that he was concerned about the front driver-side quarter glass molding and windows not closing correctly, leading to wind noise despite attempted adjustments. […]

Two of our clients purchased a brand-new 2021 Volkswagen ID.4 in May 2021, completing its first repair visit in June 2021. Our clients noticed strange issues with the Volkswagen within days of taking the vehicle home. They took the vehicle into a local dealership for a driving system error that was making it difficult to […]

This 2021 Aston Martin DBX owner faced a tumultuous journey marked by persistent vehicle issues – a dead battery, tailgate malfunctions, engine warnings, and electrical anomalies. Despite interventions like tailgate module replacements and participation in service campaigns, the peculiar symptoms persisted. In one incident, a diagnostic procedure aimed at a persistent engine warning revealed a […]

In December 2022, a client purchased a new 2022 Chrysler Pacifica hoping for a reliable vehicle experience. Unfortunately, they quickly encountered serious problems. In January 2023, just a month after purchase, our client took the Chrysler vehicle in for a one-day repair. They reported issues with the hybrid electric system, leading to a freeway shutdown. […]

This client’s first visit to the repair shop for their new 2022 Nissan Titan took place in September 2022, for a one-day repair. She reported high RPM during startup and acceleration to the service team. After verification, no issues were found, and the service continued without any charge. About two weeks later, another one-day visit […]

This 2017 Chevrolet Silverado 1500 owner embarked on a challenging journey when issues first surfaced in February 2018. After she noticed a check engine light, stalling and other issues, our client decided to take the vehicle in for repairs. A two-day repair initiated by a local Chevrolet dealership uncovered error codes indicating misfires and a […]

This legal dispute involving Ford Motor Company originated with our client’s purchase of a pre-owned 2019 Ford Mustang in August 2019. The first signs of trouble surfaced that same month when the client took the car to the dealership for a three-day repair visit. The client reported experiencing a harsh upshift during cold starts. A […]