In December 2021, our client made the decision to purchase a 2022 Ram 1500, anticipating the thrill of driving a brand-new vehicle. Just months into owning the new pickup, they found themselves facing serious vehicle problems. The first service visit was prompted by a check engine light issue during cold weather conditions, preventing the vehicle from shifting. This led to a visit to a Chrysler Dodge Jeep Ram dealership from January 6, 2022, to January 14, 2022.
The service provider identified a DEF-related error code (p203e) and performed a series of diagnostics. Despite clearing the code and conducting a test drive, further investigation revealed contamination in the DEF system. The technician recommended a replacement of the DEF tank and PCM. The PCM replacement involved adding injector codes, flashing the PCM, and ensuring proper gauge readings.
However, the vehicle’s troubles persisted.
A third service, spanning from January 18, 2023, to February 7, 2023, was necessitated as the client reported an electronic throttle control light on, coupled with a failure to crank. The technician identified a failed injection pump, leading to the replacement of the entire fuel system, including the tank, pump, filter, injectors, and injection pump. They also replaced the PCM as part of a comprehensive solution, involving manual entry of various codes.
The 2022 Dodge Ram underwent an extensive repair process that stretched beyond 30 days, unequivocally meeting the criteria set by California law for classification as a lemon. Recognizing this, the client decided to enlist the assistance of the Lemon Law Experts.
Our team’s involvement proved instrumental in securing a significant victory for this case. FCA agreed to repurchase the 2022 Ram 1500 and compensate our client for all monies spent on the truck minus a usage fee and FCA paid for their legal fees and costs. Our client expressed immense satisfaction with their decision to engage the Lemon Law Experts, as we helped facilitate a quick resolution to their Ram pickup issues.
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If you find yourself in a similar situation in California, the Lemon Law Experts are ready to help. We have supported thousands of consumers throughout California, helping them secure substantial compensation in their lemon law cases. You, too, could become one of our success stories. To determine your eligibility for a new car, cash compensation, or a refund under the lemon law, take advantage of a free, no-obligation consultation. Contact us today by calling 877-885-5366 or by completing a form on our website today.
