In December 2022, a client purchased a new 2022 Chrysler Pacifica hoping for a reliable vehicle experience. Unfortunately, they quickly encountered serious problems. In January 2023, just a month after purchase, our client took the Chrysler vehicle in for a one-day repair.
They reported issues with the hybrid electric system, leading to a freeway shutdown. The technician conducted a comprehensive multi-point inspection, checked tire pressure, and performed a crucial recall repair for the loss of motive power in hybrid systems. Remarkably, all these services were provided without any cost to the customer.
Despite the initial interventions, a subsequent one-day visit in February 2023 revealed additional concerns raised by the client. These included the radio persisting after the van was turned off, the trunk failing to open manually, and an incident where the van wouldn’t start at all.
The dealership decided to conduct a software update, recall repair work, and a detailed inspection, adjusting tire pressures. The reported issues couldn’t be replicated during extensive test drives, and although a stored code for the parking/neutral switch output was identified, no further issues were uncovered through diagnostic tests.
Unsatisfied with the manufacturer’s response, our client turned to the Lemon Law Experts for assistance. Our team facilitated an extraordinary outcome for this lemon law claim against FCA. Fiat Chrysler Automobiles (FCA) agreed to repurchase the problematic 2022 Chrysler Pacifica.
Additionally, our client received full reimbursement for all monies spent on the lemon minus a usage fee for when the consumer drove the vehicle issue free and they also paid for the consumer’s total attorney fees and costs.
For those facing similar lemon issues, The Lemon Law Experts hold wealth of experience in securing millions of dollars in compensation for lemon vehicles across California.
If you or someone you know is dealing with electrical, structural, or other vehicle issues, the Lemon Law Experts can assist in determining if your case qualifies for compensation, be it in the form of cash, a replacement vehicle, or a lemon law refund.
To explore your options, complete a free, no-obligation online case evaluation form on our website today.
