Written By: Jessica Anvar Stotz
Legally Reviewed By: Jessica Anvar Stotz
About 70,483 vehicles have been recalled due to a power window pinching issue, with all 70,483 vehicles estimated to be affected by the problem.
- Recall Issue: This recall involves the 2024 Ford Ranger and Lincoln Nautilus models, where a malfunction in the power windows prevents them from automatically reversing when detecting an obstruction. This defect poses a risk of pinching injuries.
- Potential Causes: The problem stems from a software glitch in the Driver Door Module (DDM) and Passenger Door Module (PDM). This glitch disrupts the window’s ability to reverse upon encountering an obstruction.
- Symptoms: Windows fail to reverse when an object is detected; Increased risk of pinching injuries to drivers or passengers.
- Recall Solution: To address the window pinching issue, Ford will provide a free software update for the Driver Door Module and Passenger Door Module.
- Contact Information:
- Ford Customer Service: 1-866-436-7332
- FMC Recall Number: 24C24
- NHTSA Toll-Free: 1-888-327-4236
- NHTSA Website: www.nhtsa.gov
If you own a 2024 Ford Ranger or Lincoln Nautilus, you should contact your local dealership or Ford customer service to ensure your vehicle is safe and compliant with the recall.
What’s Wrong with the Ford Window System?
The 2024 Ford Ranger and Lincoln Nautilus models have reported issues with their power window systems.
The main concern is that the windows may fail to automatically reverse when they encounter an obstruction, increasing the risk of pinching injuries.
This malfunction is attributed to a software glitch within the Driver Door Module (DDM) and Passenger Door Module (PDM), which prevents the windows from operating correctly.
Is My Ford Ranger or Lincoln Nautilus Affected?
If you’re concerned that your 2024 Ford Ranger or Lincoln Nautilus might be affected by the recall for the power window pinching issue, you can visit the NHTSA recall check website and enter your Vehicle Identification Number (VIN) to see if your vehicle is included in the recall.
Additionally, you can contact Ford Customer Service directly at 1-866-436-7332 with your VIN for confirmation.
When closing the windows, they may fail to automatically reverse after detecting an object, which increases the risk of pinching a driver or passenger.
This malfunction could also mean that the vehicle does not comply with Federal Motor Vehicle Safety Standard number 118, “Power-Operated Window Systems.”
If your vehicle is affected, Ford will update the software for both the Driver Door Module (DDM) and Passenger Door Module (PDM) at no cost. Owners of affected vehicles will be notified by Ford starting September 23, 2024.
Ford Window Pinch Problem Fix
To address this problem, Ford will provide a software update for the DDM and PDM to ensure that the windows function correctly and reverse when they should. This update is available at no cost to the vehicle owner as part of the recall.
Once you receive a recall notification letter, contact your local Ford or Lincoln dealership to arrange a repair appointment.
Be sure to mention the recall number (24C24) for the power window issue and provide your VIN. When you arrive for your appointment, bring any necessary documentation, such as your vehicle registration and any recall notice you’ve received.
The dealership will then perform the software update on the DDM and PDM.
After the repair, check that your power windows are operating correctly and reversing when they detect an obstruction.
If any issues arise after the update, contact the dealership immediately to ensure your vehicle remains safe and compliant with the recall.
Dangers of Window Pinch Issues for Ranger and Nautilus Owners
The power window pinch issue in the 2024 Ford Ranger and Lincoln Nautilus presents several risks for both owners and passengers.
One of the most significant dangers is the risk of injury. Due to a malfunction, the power windows may not automatically reverse when they detect an obstruction, potentially leading to pinching injuries.
This risk is particularly concerning for children, who could accidentally get their fingers or hands caught in the window.
The issue also brings the potential for increased liability. If someone is injured due to the window pinch problem, the vehicle owner could face legal and financial consequences, particularly if the vehicle is used for transporting others, such as in rideshare or carpool situations.
What to Do if Your Vehicle is Affected
If you own a 2024 Ford Ranger or Lincoln Nautilus, you can follow these steps to ensure your vehicle is safe:
- Schedule a Repair Appointment: Reach out to your local Ford or Lincoln dealership to arrange a recall repair appointment. Make sure to mention the recall number (24C24) related to the power window issue.
- Get the Software Update: During your appointment, the dealership will perform a software update on the Driver Door Module (DDM) and Passenger Door Module (PDM) at no cost to you.
- Verify the Fix: After the repair, check that the power windows are operating correctly and reversing when they encounter an obstruction. If you notice any problems, contact the dealership immediately.
By taking these steps, you can ensure your vehicle is safe and avoid the risks associated with the power window pinch issue.
Legal Options for Repeat Window Problems
If you’re experiencing persistent issues with the power windows in your 2024 Ford Ranger or Lincoln Nautilus, you may have legal options under the Lemon Law.
Here’s an overview of average Lemon Law settlements for these models:
| Affected Model | Average Lemon Law Settlement |
| 2024 Ford Ranger | $72,839 |
| 2024 Lincoln Nautilus | $104,696 |
*Please be advised that the figures depicted in the chart are estimates that are derived from previous case results and should not be considered a guarantee or prediction. Each case is distinctive and necessitates tailored legal counsel.
Get in Touch with the Ford Lemon Law Experts Now!
If you’re dealing with ongoing issues related to the power windows in your 2024 Ford Ranger or Lincoln Nautilus and haven’t found a resolution through your dealership or manufacturer, it might be time to seek legal assistance.
A skilled lemon law firm can help you pursue compensation, a vehicle replacement, or a refund for the costs associated with these defects.
For those who purchased or leased a vehicle with repeat issues, the Lemon Law Experts are ready to help you explore your options.
Since 2009, our team has successfully crafted legal strategies for thousands of California consumers, securing favorable outcomes in Lemon Law cases involving various vehicle brands, including Ford, Lincoln, Chevrolet, Toyota, Tesla, BMW, Honda, and more.
We offer a free consultation to thoroughly assess your case and guide you through your legal options.
With our expertise, you can pursue the compensation and justice you deserve. Contact the Lemon Law Experts at 877.885.5366 today for a no-cost, no-obligation review of your situation.
Citations
National Highway Traffic Safety Administration. “Recall Report 24V-597.” NHTSA, 2024, https://static.nhtsa.gov/odi/rcl/2024/RCLRPT-24V597-8956.PDF.
National Highway Traffic Safety Administration. “Recall Acknowledgment 24V-597.” NHTSA, 2024, https://static.nhtsa.gov/odi/rcl/2024/RCAK-24V597-9515.pdf.
