Jeep Backup Camera Recall Update 2025

As of January 2025, Jeep is recalling over 79,000 SUVs due to a malfunction in their rearview cameras. This recall affects the 2024 Grand Cherokee, Grand Wagoneer, Wagoneer, and extended-wheelbase Grand Cherokee L models.

The issue stems from incorrect software in the rearview camera module, causing the camera to fail to display an image when the vehicle is in reverse. This can severely reduce the driver’s visibility and increase the risk of an accident.

In 2023, Jeep issued a recall for over 160,000 Jeep Wagoneer, Grand Wagoneer, and Cherokee vehicles due to a similar issue with the rearview camera not showing an image when reversing.

This recall impacted a range of 2021-2024 Jeep Wagoneer and Grand Cherokee models.

What causes the Jeep Backup Camera Issue?

The cause of the first recall, issued in 2023, is a software issue within the vehicle’s central vision processing module (CVPAM).

This software malfunction can obstruct the transmission of the rearview camera signal to the display screen, preventing the image from displaying when the vehicle is in reverse. As a result, drivers experience reduced rear visibility, increasing the risk of an accident.

For the second recall, impacting over 79,000 vehicles in 2025, the issue is traced to a defect in the Rearview Camera Module (RVCM).

This module contains faulty software that causes the camera display to malfunction, preventing the image from showing on the screen.

Similar to the first recall, this issue compromises rear visibility and violates federal safety standards. FCA US LLC’s Technical Safety and Regulatory Compliance division initiated an evaluation upon identifying potential concerns with the rearview camera functionality, although the problem wasn’t officially acknowledged until June 21, 2024.

How do I know if my vehicle is included in the Jeep Backup Camera Recall?

To find out if your Jeep is included in the backup camera recall, you can go to the National Highway Traffic Safety Administration (NHTSA) website and enter your vehicle’s VIN number to check for any open recalls; this is the most reliable way to verify if your car is affected by a recall.

The Jeep rear view camera defect is easy to spot – affected vehicles will not display an image on the backup camera screen when shifting into REVERSE. The following vehicles are included in the recall:

• 2022-2024 Jeep Grand Cherokee
• 2021-2024 Jeep Grand Cherokee L
• 2022-2024 Jeep Wagoneer
• 2022-2024 Jeep Grand Wagoneer

Owners of these vehicles are urged to check for notifications and take immediate action to ensure their safety on the road.

Does the manufacturer have a solution for the issue?

Jeep plans to address the backup camera issue with a free software update to the rearview camera module. Owners of affected vehicles will receive notifications by mail starting January 21, 2025.

If you own an impacted vehicle, you can contact your local dealership to schedule a service appointment. The recall is identified underNHTSA Campaign Number 24V-944.

The software update will be provided at no cost to Jeep owners at authorized dealerships. For more information, you can contact FCA customer service at (800) 853-1403 or reach out to the National Highway Traffic Safety Administration’s vehicle-safety hotline at (888) 327-4236.

To schedule a service appointment, simply contact your local dealership. You can also look up recall details for your vehicle by entering your VIN on the NHTSA’s recall check site.

Your VIN can be found on the VIN plate located on the driver’s side of the dashboard.

What should I do if my Jeep Rear View Camera is not working?

If you have concerns about the functionality of your Jeep Rearview Camera, we suggest following these steps:

• Verify for Recalls: Go to the official Jeep website or the National Highway Traffic Safety Administration (NHTSA) website. Enter your Vehicle Identification Number (VIN) to search for any pending recalls concerning your vehicle’s camera system.
• Contact Jeep Directly: Reach out to Jeep through their customer Service number and inform them about your rearview camera issue. They may be able to direct you to the next steps if your car was affected by the recall. Contact Jeep customer service at 800-777-3600.
• Arrange a Visit to an Authorized Jeep Dealer: Set up an appointment with an authorized Jeep dealership. If your vehicle falls under a recall, they will inspect and fix the brake issue at no cost, as recalls are covered by the manufacturer.
• Keep receipts of the issue: Maintain records of your interactions with Jeep customer service, repair receipts, and all communications regarding the issue for future reference.
• Search for Legal Options: If you have serviced your car for the same issue multiple times, you may want to consider consulting with legal professionals who specialize in consumer protection law.

If your Jeep rear view camera isn’t working, check for loose or damaged wiring connections at the camera itself, the tailgate, and the rear light bar; then try restarting your infotainment system by holding down the power button for a few seconds, and if that doesn’t work, consider checking for software updates, inspecting the camera lens for dirt or damage, or contacting your Jeep dealer to see if your vehicle might be affected by a recall related to the backup camera system. 

Steps to take if your Jeep is recalled

If your Jeep has been recalled, it’s important to act quickly to ensure your vehicle is repaired and remains safe to drive. Here are the steps to take:

1. Check the Recall Status: First, determine if your Jeep is affected by the recall. You can do this by using your Vehicle Identification Number (VIN) on the National Highway Traffic Safety Administration (NHTSA) website or the Jeep recall page. You may also receive a notification from the manufacturer about the recall.
2. Review the Recall Details: Understand the nature of the recall, including the specific issue, any potential risks, and the corrective action required. This information is typically included in the recall notice sent by the manufacturer.
3. Contact Your Dealership: Reach out to an authorized Jeep dealership to schedule a free repair or replacement. Dealerships are equipped to handle recall-related fixes, and the service is typically provided at no cost to you. You may be asked to provide your VIN when making an appointment.
4. Verify the Repair: Once the repair is completed, ask for confirmation that the recall-related issue has been fully addressed. Ensure that you receive documentation of the repair for your records.
5. Follow Up: If you haven’t received a recall notification, or if you’re unsure whether your vehicle is affected, contact Jeep customer service for assistance. They can provide you with the latest recall information.

By following these steps, you can ensure that your Jeep is properly repaired and safe to drive.

Experiencing Jeep Rearview Camera Problems? Contact the Lemon Law Experts!

If your Jeep’s backup camera is malfunctioning, the Lemon Law Experts are here to help. If you’ve taken your vehicle in for repeated repairs for the same issue or a related one, you may have a valid Lemon Law claim. You could be entitled to a refund, a replacement vehicle, or cash compensation.

Since 2009, our team of Lemon Law experts has been helping consumers with their claims. We offer personalized guidance to ensure you understand your rights and legal options, so you receive the compensation you’re entitled to.

Don’t let a defective backup camera keep you from feeling safe and confident behind the wheel. Contact the Lemon Law Experts today by phone or online to learn how we can help you resolve the issue and get back on the road in a reliable vehicle.