2024 Polestar 2 Backup Camera Recall: Action Steps for Owners

Polestar Automotive USA, a brand known for its electric vehicles, is currently recalling specific 2021-2024 Polestar 2 vehicles due to an issue with the graphical memory allocation in the infotainment head unit.

This defect can cause the rear camera to display limited or incorrect visuals, or to not function at all when the vehicle is in reverse, potentially compromising rear visibility.

Customer complaints were first lodged in in March 2021. Despite this, Polestar did not address the issue until federal authorities intervened in May 2024.

Action Steps Polestar Owners Should Take

Check if Your Vehicle Is Involved

To determine if your Polestar 2 is affected by the recall, you should check your vehicle identification number (VIN) on the National Highway Traffic Safety Administration (NHTSA) website or the official Polestar website.

By entering your VIN on NHTSA’s recall check site, you can find out if your vehicle is included. Polestar will also notify affected owners through mail, but it’s always a good idea to proactively check yourself.

Familiarize Yourself with the Recall Issue

The Polestar 2 Backup Camera Recall is due to an issue with the graphical memory allocation in the infotainment head unit, which affects the rear camera’s functionality. This problem can cause the rear camera to have limited visualization, become inoperative, or malfunction when reversing, which poses a safety risk by reducing the driver’s visibility.

Get the Free Recall Fix

Polestar is offering a software update to fix the issue, which can be done remotely via an Over-the-Air (OTA) update. If your vehicle has software version P3.1.9 or higher, no further action is needed. Polestar will notify owners when the update is available, and it will be automatically deployed to affected vehicles. If you do not receive the OTA update, you can visit a Polestar service point to have the update applied for free according to this safety bulletin from the manufacturer.

Document the Recall Repair

Make sure to keep a detailed record of any recall repairs. Once the software update has been completed, whether remotely or at a service point, ensure you obtain documentation confirming the update was performed. This documentation is valuable for your records and can be useful if you encounter any future issues or if you decide to sell the vehicle.

Ensure the Issue Is Resolved

After the recall repair, verify that the rear camera operates correctly. Understanding the dangers associated with the recall issue, such as impaired visibility when reversing, underscores the importance of confirming the fix. If you notice any further problems with the rear camera, contact Polestar immediately.

Seeking Legal Help

If the recall fixes do not resolve the issue with your Polestar 2, you may need to seek legal advice. Persistent defects after a recall repair can entitle you to further remedies under consumer protection laws, such as the Lemon Law.

Consulting with an attorney who specializes in automotive defects can help you understand your rights and the next steps to take. Documenting all interactions and repairs will be crucial if you decide to pursue legal action.

Lemon Law Solutions for Unresolved Polestar Problems

If your Polestar 2 has undergone multiple repairs for backup camera problems or any other significant safety defect, you may be eligible to file a lemon law claim. A successful lemon law claim can potentially result in a refund or cash compensation for your vehicle.

Affected Polestar Model	Average Lemon Law Settlement
2021 Polestar 2	$104,825
2022 Polestar 2	$83,825
2023 Polestar 2	$111,620
2024 Polestar 2	$100,683

*The amounts in this chart are approximations based on past case results and should not be interpreted as a prediction or guarantee. Personalized legal guidance is required as each case is unique.

Schedule a Free Consultation with Our Lemon Law Experts!

If you are dealing with unresolved manufacturing defects in your Polestar 2, the Lemon Law Experts are here to help. Since 2009, we have recovered millions of dollars for our clients, focusing on protecting consumer rights and ensuring you receive the justice and compensation you deserve.

Our team offers expert and compassionate guidance throughout the lemon law process. Whether you need your vehicle to meet safety standards and function properly or seek a refund or cash compensation, we are dedicated to achieving the best possible outcome for your case.

To find out if you qualify and take the first step towards resolution, call us at 877.885.5366 or fill out a case evaluation form on our website today.