“After three service calls for the same issue over 4 years and then no replacement parts KitchenAid offered a pro-rated replacement for $3600. I tried unsuccessfully for weeks to get KitchenAid to refund my purchase price or replace my 4 year old refrigerator with a new one with no luck. After turning the case over to Brett he got what I wanted in ONE day. Today my brand new $7400 refrigerator was installed and working great. Thank you Brett you are the best and know exactly how to handle appliance lemon issues. I highly recommend his firm.”