A vehicle warranty is a promise by the manufacturer to stand behind its product in the case of any manufacturing or workmanship defects. It provides peace of mind to the owner knowing that unexpected repair costs will be covered.
The warranty is a testament to the manufacturer’s confidence in the quality and reliability of its vehicles. Whether you’re purchasing a new Ford vehicle, a certified pre-owned Ford, a used Ford vehicle, or looking to extend your coverage, Ford offers a range of warranty options designed to protect your vehicle and your investment.
|New Vehicle Limited Warranty
|3 years or 36,000 miles
|· Bumper-to-Bumper Coverage: Repairs and replacements of parts with defective materials or workmanship.
|5 years or 60,000 miles
|· Powertrain Coverage: Engine, transmission, and drive axles.
|Certified Pre-Owned (CPO)
|Typically 7 years or 100,000 miles
|· Comprehensive Limited Warranty: Similar to new car bumper-to-bumper warranty covering various components.
· Powertrain Limited Warranty: Covers essential vehicle components.
|Extended Service Plans (ESPs)
|Up to 10 years or 175,000 miles. These vary based on service providers.
|· PremiumCARE: Comprehensive coverage for over 1000 components.
· ExtraCARE: Covers 113 drivability and performance components.
· BaseCARE: Covers 84 drivability and performance components.
· PowertrainCARE: Critical engine and transmission component coverage.
Here’s a quick guide to a few different warranties included in Ford’s program:
- New Vehicle Limited Warranty: This Ford new car warranty provides coverage for most Ford-manufactured or installed parts for 3 years or 36,000 miles, whichever comes first; and 5 years or 60,000 miles, whichever comes first, related to the powertrain.
- Ford Certified Pre-Owned (CPO) Warranty: The Ford CPO warranty provides a comprehensive limited warranty typically for 7 years and/or 100,000 miles.
- Ford Protect Extended Service Plans (ESPs): Ford offers extended warranties that can provide coverage for your vehicle for up to 10 years or 175,000 miles, whichever comes first. These paid plans are designed to protect you from unexpected vehicle repair costs after your New Vehicle Limited Warranty has expired. These extended plans vary based on the nature and extent of the plans provided.
The specifics of what is covered in your Ford manufacturer warranty can vary based on the model and year of the vehicle, so it is always a good idea to read the details of your specific warranty documentation for complete details. For any questions or concerns regarding your Ford vehicle’s warranty, you can reach out to Ford’s Customer Service at 1-800-392-3673. If you are experiencing repeat issues with your Ford vehicle under warranty, do not hesitate to reach out to the Lemon Law Experts for assistance at 1-877-885-5366.
Ford New Car Warranty: What’s covered?
The Ford New Vehicle Limited Warranty provides coverage for most Ford-manufactured or installed parts for 3 years or 36,000 miles, whichever comes first. Here’s what’s covered:
- Bumper-to-Bumper Coverage: This comprehensive warranty covers repairs and replacements of parts that have defective materials or workmanship. It includes several protections, including 3 years/36,000 miles of bumper-to-bumper coverage.
- Powertrain Coverage: This warranty provides coverage for 5 years/60,000 miles. It covers the essential vehicle components that make the car move, primarily the engine, transmission, and drive axles.
If any covered component needs to be repaired or replaced because of a defect in material or workmanship, Ford will cover the cost. Please note that the specifics of what is covered can vary based on the model and year of the vehicle, so we always recommend reading the details of your specific warranty documentation and performing your own Ford warranty check for complete details
Ford Bumper to Bumper Warranty
Ford’s New Vehicle Limited Warranty covers nearly every part on the car for 3 years/36,000 miles, whichever comes first. This is the initial bumper-to-bumper warranty that covers the entire new Ford vehicle. It covers items associated with your mechanical and electrical systems.
Ford Powertrain Warranty
The Ford Powertrain Warranty covers the engine, transmission, axle, and wheels for 5 years or 60,000 miles, whichever comes first. This warranty pays for parts and labor on repairs due to defects in workmanship or materials.
Ford Safety Restraint System Warranty
The Ford Safety Restraint Warranty covers the airbag Supplemental Restraint System and seat belts for 5 years/60,000 miles. This warranty is an extended Safety Restraint Coverage Period that lasts for five years or 60,000 miles, whichever occurs first.
Ford Corrosion Warranty
The Ford corrosion warranty will cover rust for five years, no matter how many miles you’ve driven, as long as it’s not caused by an accident, abnormal usage, or extreme environmental conditions.
Ford Diesel Engine Warranty
The Ford Diesel Engine Warranty covers complete diesel engine and long block assemblies for 24 months from the warranty start date with unlimited miles. During this period, Ford will cover 100% of all parts and labor at approved warranty reimbursement rates.
Ford Hybrid/Electric (Unique Component) Warranty
Ford Motor Company offers an 8-year or 100,000 miles warranty coverage for components unique to hybrid and electric vehicles. This coverage includes the high voltage battery and covers defects in factory-supplied materials or workmanship.
Ford Tire Warranty
Ford offers a prorated guarantee for tires -this warranty covers labor costs up to 100% and adjusts the cost of parts on a pro rata basis, depending on the mileage covered. Note that this warranty is only valid if the tires are found to be defective.
Ford CPO Warranty: What’s covered?
The Ford Certified Pre-Owned (CPO) warranty provides coverage for the following components:
- Comprehensive Limited Warranty: This is most similar to Ford’s new car bumper-to-bumper warranty. It provides 1 year and/or 12,000 miles of comprehensive coverage. Most vehicle components are covered under this warranty, including the engine, transmission, steering components, rear- and front-wheel drive systems, brakes, front and rear suspension, electrical system, air conditioning and heating, emissions components, factory audio system, safety system, and technology components.
- Powertrain Limited Warranty: This covers the essential vehicle components that make the car move. This primarily includes the engine, transmission, and drive axles. It provides 7 years and/or 100,000 miles of powertrain limited warranty under its “Gold Advantage” CPO warranty.
The Ford CPO warranty acts as a guarantee against defects in materials and workmanship, covering the majority of Ford manufactured and installed parts. If an inspection reveals any parts that do not meet Ford standards, the part will be repaired or replaced using genuine Ford parts before the vehicle is made available for purchase.
Please note that only breakdowns that occur as the result of normal use will be covered. If your vehicle is damaged in an accident, the Ford CPO warranty will not pay for repairs. You must also have your vehicle maintained in accordance with Ford’s factory-recommended maintenance schedule.
What is NOT covered under the Ford Manufacturer Warranty?
The Ford Manufacturer Warranty does not cover the following:
- Damage from improper maintenance: If the vehicle is not maintained according to Ford’s recommended maintenance schedule, any damage that occurs as a result will not be covered.
- Accident or collision damage: Any damage that occurs as a result of an accident or collision is not covered.
- Modifications: Any modifications or alterations made to the vehicle after it leaves the factory are not covered. This includes any damage caused by aftermarket parts.
- Theft or vandalism: Damage caused by theft or vandalism is not covered.
- Damage from driving through deep water or flooding: If the vehicle is damaged as a result of driving through deep water or flooding, this damage is not covered.
- Improper part or software installation: If damage occurs due to improper part or software installation, this damage is not covered.
- Environmental damages: Damage caused by environmental factors, such as weather or natural disasters, is not covered.
- Routine maintenance services: Routine maintenance services, such as oil changes and tire rotations, are not covered.
- Wear-and-tear items: Items that naturally wear down over time, such as brake pads, windshield wiper blades, lightbulbs, upholstery, and tires, are not covered.
- Rust & Corrosion: The warranty does not cover surface rust, deterioration and damage of paint, trim, upholstery, and other appearance items that result from use and/or exposure to the elements.
Please note that this is not an exhaustive list and there may be other exclusions. Always refer to your specific warranty documentation for complete details.
What is Ford Extended Warranty Coverage?
Ford offers Ford Protect Extended Service Plans (ESPs), which are extended warranties that can provide coverage for your vehicle for up to 10 years or 175,000 miles, whichever comes first. These plans are designed to protect you from unexpected vehicle repair costs after your New Vehicle Limited Warranty has expired. Please note that this is an extra expense. There are four levels of coverage available:
- PremiumCARE: This is the most comprehensive plan and covers over 1000 components, including the engine, transmission, steering, brakes, front suspension, electrical and more.
- ExtraCARE: This plan covers 113 components that impact drivability and your vehicle’s overall performance.
- BaseCARE: This plan covers 84 components that impact drivability and your vehicle’s overall performance.
- PowertrainCARE: This plan provides critical engine and transmission component coverage.
These plans are 100% backed by Ford Motor Company and offer no-gap coverage on genuine Ford parts and service at any Ford or Lincoln Dealership, anywhere in North America. The average cost of a Ford extended warranty is about $2,590.
Ford Warranty Customer Service Information
For any questions or concerns regarding your Ford vehicle’s warranty, you can reach out to Ford’s Customer Service. Here are the various ways you can get in touch:
- Phone: You can call Ford’s Customer Relationship Center at 1-800-392-3673. The service is available from Monday to Friday, 8:00 AM – 11:00 PM EST, and on Saturday from 8:00 AM – 8:00 PM EST. The service is closed on Sundays.
- Ford Credit Customer Support: For any queries related to Ford Credit, you can contact them at Ford’s customer service number 1-800-727-7000. The service is available from Monday to Friday, 7:00 AM-8:00 PM CT, and on Saturday from 7:00 AM-5:00 PM CT. The service is closed on Sundays.
- Ford Roadside Assistance: For roadside assistance, you can reach out to them at 1-800-241-3673. This service is available 24/7, 365 days a year.
- Live Chat: You can connect with a Ford Motor Company customer service representative via live chat for questions about SYNC, vehicle features, service and maintenance, warranty plans, and more. The chat hours are from Monday to Friday, 8:30 AM – 10:00 PM Eastern Time, and on Saturday and Sunday from 11:00 AM – 7:00 PM Eastern Time.
- Social Media: You can also reach out to Ford Service on Twitter @Ford and on Facebook at facebook.com/Ford. The service hours for both platforms are from Monday to Friday, 9:00 AM-7:00 PM Eastern Time, and on Saturday from 9:00 AM-5:30 PM Eastern Time. The service is closed on Sundays.
|Ford Customer Relationship Center
|Mon-Fri: 8:00 AM – 11:00 PM Sat: 8:00 AM – 8:00 PM
|Ford Credit Customer Support
|Mon-Fri: 8:00 AM-9:00 PM
Sat: 8:00 AM-6:00 PM
|Ford Roadside Assistance
|24/7, 365 days a year
|Mon-Fri: 8:30 AM – 10:00 PM Sat-Sun: 11:00 AM – 7:00 PM
|Twitter: @Ford<br>Facebook: facebook.com/Ford
|Mon-Fri: 9:00 AM-7:00 PM
Sat: 9:00 AM-5:30 PM
For the hearing- or speech-impaired, please contact the Telecommunication Relay Service by dialing 711. Always have your vehicle identification number (VIN) handy when you contact Ford’s customer service.
Questions about repeat issues under Ford’s warranty? Call the Lemon Law Experts!
Have questions about your vehicle experiencing repeat issues while under Ford’s warranty? Call the Lemon Law Experts!
If you are experiencing repeat issues with your Ford vehicle during its warranty, reach out to the Lemon Law Experts for assistance. Since 2009 we have been California’s choice for consumer lemon law claims.
We are a premier lemon law firm based in California that has recovered millions of dollars in compensation for our clients in refunds and cash for lemon law cases against top automakers like Ford Motor Company. You can count on our team for personalized service, top-quality work, and the best individualized results possible. Contact us for a free, no-obligation case review of your claim today.