Fiat Chrysler (FCA) is issuing a recall for approximately 77,000 Ram 1500 and Ram 2500 trucks in the U.S. and Canada due to issues with the backup camera system. The affected trucks, which include the 2021-2023 Ram 1500 and 2023 Ram 2500 models equipped with trailer reverse steering control modules, may experience failures in displaying rearview images when shifted into reverse.
The Ram trailer camera problem was identified during an investigation opened in September 2022, where it was discovered that the trailer reverse steering control modules could malfunction, resulting in dodge ram backup camera issues.
FCA plans to resolve the issue by updating the software of the affected modules through a recall process. Ram truck owners can inquire about the recall by contacting 800-853-1403 and referencing recall number 14A.
Why is my RAM backup camera not working?
If you own a 2021-2023 Dodge truck equipped with a trailer reverse steering control module and a Ram 1500 backup camera or Ram 2500 backup camera–there is a possibility that it is related to the recent recall issued by Fiat Chrysler (FCA).
The recall was initiated due to potential backup camera image failures caused by the trailer reverse steering control module. When the affected trucks are shifted into reverse, the module may prevent the rearview images from displaying properly. The issue was discovered during an investigation launched in September 2022, where engineers identified the module as the potential cause of the problem.
What Ram trucks are being recalled for the Ram Trailer Reverse Steering Control Issue?
The 2023 Ram Trailer Camera recall includes certain 2021-2023 Ram 1500 and Ram 2500 pickup trucks manufactured between June 3, 2020, and August 17, 2022.
Earlier in February 2022, Ram recalled 38,157 units of 2021 Ram 1500 trucks manufactured between June 3, 2020, and September 12, 2021. The decision to set the production end date for the recall was based on the implementation of an updated TRSCM in vehicle production, using engineering change and vehicle production records.
The recent recall also shares the same language, with the production end date moving to August 17, 2022, in hopes of addressing the problem effectively.
Is there a solution for the Dodge Ram backup camera problems?
FCA has announced a remedy to address the backup camera image failures in certain Dodge Ram trucks. The solution involves updating the software of the trailer reverse steering control module.
Fiat Chrysler America began sending letters to affected owners on March 1. To check if your Dodge ram pickup is included in this recall or others, you can use this tool provided by the National Highway Traffic Safety Administration (NHTSA).
What should I do if I have trouble with my RAM backup camera?
If you own a 2021-2023 Ram 1500 or 2023 Ram 2500 truck equipped with a trailer reverse steering control module (TRSCM) and are experiencing trouble with your backup camera, it’s essential to take appropriate actions, especially considering the recent recall issued by Fiat Chrysler (FCA).
First, check if your truck falls within the recall scope. The recall involves approximately 77,000 Ram trucks in the U.S. and Canada due to backup camera image failures caused by the TRSCM. The issue may prevent the rearview images from displaying when the trucks are shifted into reverse.
If your vehicle is affected by the recall, you should follow the recommended course of action provided by FCA. RAM truck owners started receiving recall letters on March 31, 2023.
It’s crucial to respond promptly upon receiving the letter and contact your Chrysler dealer to schedule a service appointment for the software update of the TRSCM. This software update is intended to address the backup camera problems and ensure proper functionality.
While awaiting the recall remedy, you should avoid any DIY attempts to fix the issue, as it could void your eligibility for the recall service or result in unintended consequences. Instead, rely on the expertise of authorized RAM dealerships to carry out the necessary updates and repairs to ensure your vehicle complies with federal safety standards.
What steps should someone take if they are included in the recall?
You can contact FCA U.S. customer service at 800-853-1403 and mention internal recall number 14A for more information. You can also contact the National Highway Traffic Safety Administration (NHTSA) Hotline at 888-327-4236 (TTY 800-424-9153), or go to www.nhtsa.gov, and refer to campaign number 23V059000.
If you are experiencing issues with your Ram backup camera but your vehicle is not part of the official recall, you should report the issue to FCA and schedule an appointment with an authorized Ram dealership or a qualified automotive technician for a thorough inspection and repair. Keep all documentation related to the repair attempts, including service records and communications with the manufacturer.
If FCA is unable to fix your Ram truck within a certain number of repair attempts, you may be protected by consumer protection laws, commonly known as lemon laws. In such cases, if your RAM truck qualifies under these laws, you might have the option to pursue an individual claim against the manufacturer.
We recommend reviewing your case with legal professional experienced in lemon law cases to understand your rights and options fully, which can include a replacement truck, cash compensation, or a full refund of the money you have spent on your lemon, including legal fees.
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Contact our team to take advantage of a free consultation with our Lemon Law Experts. During this confidential meeting, we will listen to your concerns, evaluate the details of your case, and provide you with honest and informed legal advice.
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