2024 Chrysler, Jeep, Dodge and RAM Backup Camera Recall Overview

Is your Jeep Backup camera not working? It could be part of a massive new recall from FCA. Stellantis recently announced a new recall affecting over one million vehicles in the United States due to a software glitch.

This software defect prevents the rear-view cameras from displaying correctly–impacting a range of models under the Chrysler, Dodge, Ram, and Jeep brands. This recall was disclosed in a regulatory filing in June 2024.

For owners of Chrysler, Dodge, Jeep, or RAM vehicles who have experienced similar issues and have had their backup cameras repaired, there might be an opportunity to receive financial compensation if you purchased or leased your vehicle in California.

Under California Lemon Law, you could be eligible for a refund or cash compensation for the repairs made to address this defect. State lemon law is designed to protect consumers and ensure they are compensated for vehicles that repeatedly fail to meet quality and performance standards.

Affected Vehicle	Average Lemon Law Settlement
Chrysler Pacifica	$45,654
Dodge Durango	$85,738
Jeep Grand Cherokee L	$85,920
Jeep Compass	$55,794
Jeep Grand Cherokee	$83,405
Jeep Wagoneer	$120,043
Jeep Grand Wagoneer	$176,173
Ram 1500	$92,659
RAM 2500	$101,924
RAM 3500	$102,786
Ram Promaster	$82,251

*Please note, the figures presented in the chart are approximations based on past case results and should not be interpreted as a prediction or guarantee. Each case is unique and requires personalized legal guidance.

What Does the 2024 Backup Camera Recall Cover?

The recall affects 19 different makes and models, including:

• 2021-2023 Chrysler Pacifica
• 2021-2022 Dodge Durango
• 2021-2023 Jeep Grand Cherokee L
• 2022-2023 Jeep Compass
• 2022-2023 Jeep Grand Cherokee
• 2022-2023 Jeep Wagoneer
• 2022-2023 Jeep Grand Wagoneer
• 2022 Ram 1500
• 2022 Ram 2500
• 2022 Ram 3500
• 2022-2023 Ram Promaster

According to documents filed with the National Highway Traffic Safety Administration (NHTSA), drivers are not alerted to this issue; instead, the image fails to appear when the vehicle is in reverse if a software glitch occurs.

Drivers encountering this problem are advised to reverse cautiously as these larger affected vehicles may have a substantial blind spot behind them without the aid of a camera.

What Are the Dangers Associated with this Issue?

The NHTSA reported that the issue originates from radio software that might block the signal required for the rear-view camera to display. This software issue can compromise safety during parking, reversing, and maneuvering by preventing the camera from functioning correctly. Without a working rear-view camera, drivers are at a higher risk of accidents due to limited visibility and increased blind spots.

This defect poses a serious threat in crowded areas such as parking lots, where precise maneuvering is essential to avoid collisions with pedestrians, other vehicles, or obstacles. The lack of visual aid can make it difficult to detect small children or pets behind the vehicle, increasing the risk of an accident.

The company started investigating the matter last October, carefully examining warranty data, field records, and customer assistance records through February, according to regulatory filings.

During this period, it is essential for vehicle owners to remain vigilant and employ extra caution while driving in reverse. Checking mirrors thoroughly and asking for assistance when reversing can help mitigate the risks associated with this issue.

Vehicle owners should also stay informed about any recall notices or software updates from the manufacturer that may address this problem. In the meantime, maintaining awareness of the potential dangers and taking proactive safety measures can help protect both drivers and pedestrians.

Have Been Related Backup Camera Recalls?

Yes, Stellantis, the parent company, has issued several recalls in the past four years related to backup cameras. Notably, Fiat Chrysler Automobiles (FCA) recalled 318,537 cars, minivans, SUVs, and trucks in 2020 due to an issue with the backup camera. The problem occurs when backup camera images remain on the infotainment system screen even after the vehicle has been shifted out of reverse.

According to federal guidelines, the display image should not linger for more than 10 seconds. FCA has identified certain situations where the image persists longer than allowed. The recall affected specific 2019–2020 models equipped with 8.4- and 12-inch screens.

Jeep Backup Camera Recall

Jeep has previously issued a recall for over 160,000 Jeep Wagoneer, Grand Wagoneer, and Cherokee vehicles due to a potential issue where the rearview camera does not display an image when the vehicle is placed in reverse. Announced on August 14th by the NHTSA, this recall included a range of 2021-2024 Jeep Wagoneer and Jeep Grand Cherokee models.

RAM Backup Camera Recalls

In 2023, FCA recalled approximately 77,000 Ram 1500 and Ram 2500 trucks in the U.S. and Canada due to issues with the backup camera system. The affected trucks included the 2021-2023 Ram 1500 and 2023 Ram 2500 models equipped with trailer reverse steering control modules. These vehicles may experience failures in displaying rearview images when shifted into reverse.

The problem with the Ram trailer camera was identified during an investigation opened in September 2022. It was discovered that the trailer reverse steering control modules could malfunction, leading to issues with the backup camera in Dodge Ram vehicles.

Does Chrysler Have a Solution?

FCA will offer a possible remedy in the form of a software fix. Affected drivers can expect to receive notification by mail starting in early August 2024, detailing the steps involved to receive the recall repair work.

Affected Ram truck owners should respond promptly to the notification to schedule the software update. This fix aims to rectify the malfunctioning backup camera system, ensuring safer operation during reverse maneuvers. Keeping vehicles updated with manufacturer-recommended software patches is crucial for maintaining optimal performance and safety standards.

4 Quick Steps to Take if Your Vehicle Is Included

Here are some steps you should take if your vehicle is included in the backup camera recall:

1. Verify if Your Vehicle Is Affected: Begin by visiting the NHTSA’s recall check website and entering your 17-digit VIN. This will confirm whether your vehicle is part of the recall.
2. Contact Your Dealership: Reach out to your nearest dealership to schedule recall repair services as soon as possible.
3. Stay Informed: Keep an eye on official communications from the manufacturer or NHTSA. They may provide updates or additional instructions regarding the recall.
4. Document Everything: Maintain records of your communication with the dealership, including dates, names, and details. This documentation can be helpful if any issues arise later.

Remember, addressing the recall promptly ensures both your safety and the safety of others on the road.

Chrysler, RAM, Dodge or Jeep Backup Camera Not Working? Call the Experts Now!

June’s backup camera recall marks the second large-scale recall from Chrysler this month, bringing the total to eight recalls for the month, according to data from the NHTSA. The first major recall was issued on June 6, affecting over 211,000 vehicles due to disabled electronic stability control systems.

The automaker issued several other significant recalls this year, including a mid-February recall for nearly 200,000 vehicles and another recall a week later for more than 338,000 vehicles due to loss of control issues.

In March, Chrysler recalled over 350,000 cars for various defects. It’s safe to say that Stellantis vehicles may be prone to electrical problems.

For the best outcome, whether it’s a lemon law buyback or vehicle replacement, you should consider hiring top legal representation. Large auto manufacturers like Chrysler have highly skilled legal teams with vast experience in lemon law and breach of warranty claims.

This is why securing top-tier legal representation is crucial if you want to get the best results possible for your claim. If you reside in California, the Lemon Law Experts are an excellent choice in taking on large auto manufacturer legal teams.

By contacting the Lemon Law Experts, you gain access to our extensive expertise in advocating for consumers. Since 2009, we have successfully won cases against major auto manufacturers like Chrysler, recovering millions of dollars in compensation for clients across California. Through a free, no-obligation case assessment, our team can evaluate your case, gather important evidence, and help you build the best claim possible.

Whether negotiating with the manufacturer for a fair settlement or representing you in court, we are dedicated to protecting your rights and ensuring you receive the compensation and resolution you deserve. Do not let backup camera issues in your vehicle go unaddressed, as they can compromise your safety.

Contact the Lemon Law Experts to explore your legal recovery options. With our help, you can get back on the road with peace of mind. Call us at 877.885.5366 or fill out a submission form on our website today.